LG HCS5650 Operation Guide - Page 72

Troubleshooting Troubleshooting Some quick and easy tips to resolving problems Symptoms Possible Cause(s) Software Problems Software Corrupted. 2-5-5 + MENU performed more than once. Virtual and Physical 2-5-5 + MENU not performed. channels appear in channel scan w/Channel Up/Down. Can not direct enter channel number Channel not included in channel scan in TV controller. Ch Overide set to 000 Power No Power. See troubleshooting flow chart. Possible Solution(s) See Page(s) Start all over with item 117 and Enter then redo Auto Program, Channel 53 List, etc. *Note: 2-5-4 + MENU can be done more than once. After Auto Program and Channel List, etc. press 2-5-5 + MENU to 53 transfer channels and TV setup to internal TV controller. Afterward, only Physical or only Virtual channels will appear in digital channel scan, analog channel scan will be normal. After 2-5-5 + MENU, only channels included in TV controller will appear. 53 If channel is available it cannot be added to channel scan. Rerun Auto Program. Only channels in memory can be tuned in. 74 Display Panel Picture No Picture. • Display panel is turned off. • Antenna/Cable not connected. • Connections incorrect. • M.P.I. not connected. • Encrypted program. • Wrong tuning band. -Turn TV on. -Power failure? -Connect Antenna/Cable signal source to TV/STB. -Check connections on TV/STB. -If applicable, connect M.P.I. cable to M.P.I. device. -Try another channel. -Adjust Installer menu settings. Erratic Operation Installer menu setup. • Wrong Installer menu settings. • Software problem. -Adjust Installer menu settings as required. -Remove TV power cord for 15 seconds. Remote Control Remote doesn't work. • Remote not in TV mode. • Not aimed at IR remote sensor. • Remote too far from IR sensor. • IR path to TV's receiver obstructed. • Weak batteries. • Wrong battery polarity. • Too much light in room. • Wrong Installer remote control. • Incorrect Bed 1-2 setting. -Use Mode key to select TV; puts remote into TV/STB mode. -Point remote at TV's IR receiver on TV. -Move remote closer to TV's IR receiver or darken room. -Remove obstructions. -Replace batteries. -Check that "+" and "-" match in battery compartment. -Dim room light. -Requires compatible Installer remote, contact your LG dealer. -Set correct Bed 1-2 setting. Picture Reception Normal picture, poor or no sound. • Audio muted. • Broadcast problem. -Press MUTE or use Volume Up key to increase sound level. -Try a different channel. Broadcast Tuning Mode Digital Channel OSD No Information available display. • Item 103 set to 1 physical channels tuning. - Set Item 103 to 0 for information to be added to virtual channel tuning digital OSD. *Note: For other problems not caused by the TV/STB, refer to other devices' operating guide. PAGE 72 11~12 11~16 58~63 58~63 20~21 53 20 20~21 20~21 60~63