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Getting, information, service

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Chapter 4. Getting information, help, and service If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Getting information Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web. On the World Wide Web, the Web site has up-to-date information about Personal Computer products and support. The address for the Personal Computing home page is http://www.ibm.com/pc/. You can find support information for your products, including supported options, at http://www.ibm.com/pc/support/. You can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/ cgibin/pbi.cgi. Getting help and service If you have a problem with your computer, you will find a wide variety of sources available to help you. Using the documentation and diagnostic programs Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information in your computer documentation. If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program. Most computers and servers come with a set of diagnostic programs that you can use to help you identify hardware problems. See the troubleshooting information in your computer documentation for instructions on using the diagnostic programs. © Copyright IBM Corp. 2005 19

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Chapter
4.
Getting
information,
help,
and
service
If
you
need
help,
service,
or
technical
assistance
or
just
want
more
information
about
IBM
products,
you
will
find
a
wide
variety
of
sources
available
from
IBM
to
assist
you.
This
section
contains
information
about
where
to
go
for
additional
information
about
IBM
and
IBM
products,
what
to
do
if
you
experience
a
problem
with
your
computer,
and
whom
to
call
for
service
should
it
be
necessary.
Getting
information
Information
about
your
computer
and
preinstalled
software,
if
any,
is
available
in
the
documentation
that
comes
with
your
computer.
That
documentation
includes
printed
books,
online
books,
README
files,
and
help
files.
In
addition,
information
about
IBM
products
is
available
on
the
World
Wide
Web.
On
the
World
Wide
Web,
the
Web
site
has
up-to-date
information
about
Personal
Computer
products
and
support.
The
address
for
the
Personal
Computing
home
page
is
You
can
find
support
information
for
your
products,
including
supported
options,
at
You
can
order
publications
through
the
IBM
Publications
Ordering
System
at
cgibin/pbi.cgi.
Getting
help
and
service
If
you
have
a
problem
with
your
computer,
you
will
find
a
wide
variety
of
sources
available
to
help
you.
Using
the
documentation
and
diagnostic
programs
Many
computer
problems
can
be
solved
without
outside
assistance.
If
you
experience
a
problem
with
your
computer,
the
first
place
to
start
is
the
troubleshooting
information
in
your
computer
documentation.
If
you
suspect
a
software
problem,
see
the
documentation,
including
README
files
and
online
help,
that
comes
with
the
operating
system
or
application
program.
Most
computers
and
servers
come
with
a
set
of
diagnostic
programs
that
you
can
use
to
help
you
identify
hardware
problems.
See
the
troubleshooting
information
in
your
computer
documentation
for
instructions
on
using
the
diagnostic
programs.
©
Copyright
IBM
Corp.
2005
19