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Lenovo ThinkPad 560E TP 560Z User's Guide that was provided with the system in - Page 119

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Title: C79FPMST CreationDate: 06/22/98 12:26:52 Troubleshooting Charts Troubleshooting Charts If your computer has an error, it often displays a message or an error code, or a beep sounds when you power it on. Go through the charts and look for your problem. If you find the problem, go to the page indicated and do the specified action. Troubleshooting Chart Error codes or messages No error codes or messages Input problems Suspend or hibernation problems LCD problems Indicator problems Battery problems A hard disk drive problem Infrared communication problems A universal serial bus problem PC Card problems A printer problem External monitor problems Port replicator problems Other option problems Software problems Other problems Page 106 111 112 113 116 117 117 118 118 119 120 123 124 125 127 129 129 Chapter 4. Solving Computer Problems 105

Section	Page
Functional Highlights	4
About This Book	11
Safety Information	13
Chapter 1. Getting familiar with your computer	15
Identifying the Hardware Features	16
System-Status Indicators	20
Functions of Your Computer	22
Attaching the External Diskette Drive	22
Keyboard Functions	24
TrackPoint	24
Fn Key	27
Numeric Keypad	30
ThinkPad Utility Programs	31
Easy-Setup	31
ThinkPad Configuration Program	39
Online User's Guide	43
Backing Up Your System	44
ThinkPad Customization CD	44
Recovery CD	44
Diskette Factory	44
ConfigSafe	45
ThinkPad Web Site or Bulletin Board	45
Replacing the Battery Pack	46
Chapter 2. Extending the features of your computer	49
Customizing the TrackPoint	50
Increasing Memory	53
Installing the DIMM	54
Removing the DIMM	57
Upgrading the Hard Disk Drive	59
Attaching an External Mouse, Keypad, and Keyboard	61
Attaching an External Mouse or Numeric Keypad	61
Attaching an External Keyboard and Mouse	63
Disabling the TrackPoint	65
Attaching an External Monitor	66
Installing a PC Card	70
Removing the PC Card	73
Installing the PC Card Modem	74
Using a Port Replicator	77
Enabling the CardBus Sockets (for Windows 98)	79
Chapter 3. Protecting your computer	81
Using Passwords	82
Entering a Password	83
Setting a Password	84
Changing or Removing a Password	88
For a Power-On Password or Hard-Disk-Drive Password	88
For a Supervisor Password	90
Removing a Power-On Password with Supervisor Authority	92
Using the Personalization Editor	94
Entering Your Personal Data	94
Deleting the Personalization Window	97
Using Locks	98
Using the Security Screw	99
Chapter 4. Solving computer problems	101
Frequently Asked Questions	102
Considerations	110
Using Power Management	115
Using a PC Card	115
A USB Connector Consideration	116
A CardWizard Consideration	116
Using a Second CardBus Card	116
Using an External Condenser Microphone	116
Using the NetMeeting Software	117
Troubleshooting Guide	118
Troubleshooting Charts	119
Error Codes or Messages	120
No Error Codes or Messages	125
Input Problems	126
Suspend or Hibernation Problems	127
LCD Problems	130
Indicator Problems	131
Battery Problems	131
A Hard-Disk-Drive Problem	132
Infrared Communication Problems	132
A Universal Serial Bus (USB) Problem	133
PC Card Problems	134
A Printer Problem	137
External Monitor Problems	138
Port Replicator Problems	139
Other Option Problems	141
Software Problems	143
Other Problems	143
Testing Your Computer	145
Recovering Lost or Damaged Software	147
Using the Diskette Factory	147
Using the ThinkPad Customization CD	147
Using the Recovery CD	149
Chapter 5. Getting Service	151
Information on Your Computer	153
Option List	153
Identification Numbers	153
Problem Recording Sheet	154
Customer Support and Service	155
Help by ThinkPad Web Site	155
Help by Telephone	155
ThinkPad EasyServ	156
Getting Help around the World	156
Fax Information	157
Electronic Support Services	157
Purchasing Additional Services	160
Enhanced PC Support Line	160
Client Support Line	160
Network and Server Support Line	161
Ordering Support Line Services	162
Warranty and Repair Services	163
Obtaining IBM Operating System Updates	164
Getting Update Diskettes	164
Ordering Publications	164
Appendix A. Features and Specifications	165
Features	165
Specifications	167
IBM Power Cords	168
Appendix B. Handling Tips	171
Appendix C. Product Warranty and Notices	175
Notices	177
Year 2000 Readiness and Instructions	177
Trademarks	178
Electronic Emission Notices	179
Glossary	181