Lenovo ThinkPad 560E TP 560Z User's Guide that was provided with the system in - Page 143
Software Problems, Problem, Action, Active Desktop, Cause or Action
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Title: C79FPMST CreationDate: 06/22/98 12:26:52 Troubleshooting Charts Software Problems Problem An application does not run correctly. The main window bitmap in the ThinkPad Configuration program is distorted (Windows NT only). Action Check the following to make sure that the problem is not being caused by the application: Your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. The application is designed to operate with your operating system. Other applications run correctly on your computer. The necessary device drivers are installed ( "Advanced" in the Online User's Guide). The application works OK when it is run on some other computer. If an error message appears when you are using the application program, refer to the manuals supplied with the application. If these items are correct and you still have a problem, contact your place of purchase or a service representative for help. Installing the Active Desktop, bundled with Internet Explorer Version 4.0 on Windows NT, might cause this problem. Do one of the following: Uninstall the Active Desktop. (Merely disabling the Active Desktop is not effective to avoid the problem.) Close the ThinkPad Configuration program and start it again. (This is a temporary recovery.) Other Problems Problem The computer locks or does not accept any input. The computer does not power off with the power switch. The computer does not start from a diskette. Cause or Action Your computer might lock when it enters suspend mode during a communication operation. Disable the suspend timer when you are working on the network. To power off the computer, press the power shutdown switch using the tip of a ballpoint pen. If the suspend indicator is on and you are working under battery power, change the battery to a fully charged one or change your power source to ac power. If you still have a problem, press the power shutdown switch using the tip of a ballpoint pen. Make sure that the startup sequence in Easy-Setup is set so that the computer starts up from the diskette drive (see page 20). Chapter 4. Solving Computer Problems 129