Lenovo ThinkPad T40p (Greek) Service and Troubleshooting guide for the ThinkPa - Page 66

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Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, go to www.microsoft.com. For technical assistance with installation of, or questions related to, Service Packs for your preloaded Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact Customer Support Center at the phone number(s) listed in "Worldwide telephone list" on page 72. Some fees might apply. Getting help on the Web The Lenovo Web site on the World Wide Web has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is www.lenovo.com/think You can find support information for your ThinkPad computer at www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier. Calling the Customer Support Center If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware. 44 ThinkPad® T40 Series Service and Troubleshooting Guide

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Getting
help
and
service
If
you
need
help,
service,
technical
assistance,
or
just
want
more
information
about
ThinkPad
computers,
you
will
find
a
wide
variety
of
sources
available
from
Lenovo
to
assist
you.
This
section
contains
information
about
where
to
go
for
additional
information
about
ThinkPad
computers,
what
to
do
if
you
experience
a
problem
with
your
computer,
and
whom
to
call
for
service
should
it
be
necessary.
Microsoft
Service
Packs
are
the
latest
software
source
for
Windows
product
updates.
They
are
available
via
Web
download
(connection
charges
may
apply)
or
via
CD-ROM.
For
more
specific
information
and
links,
go
to
www.microsoft.com.
For
technical
assistance
with
installation
of,
or
questions
related
to,
Service
Packs
for
your
preloaded
Microsoft
Windows
product,
refer
to
the
Microsoft
Product
Support
Services
Web
site
at
or
you
can
contact
Customer
Support
Center
at
the
phone
number(s)
listed
in
“
Worldwide
telephone
list
”
on
page
72.
Some
fees
might
apply.
Getting
help
on
the
Web
The
Lenovo
Web
site
on
the
World
Wide
Web
has
up-to-date
information
about
ThinkPad
computers
and
support.
The
address
for
the
Personal
Computing
home
page
is
www.lenovo.com/think
You
can
find
support
information
for
your
ThinkPad
computer
at
www.lenovo.com/think/support.
Research
this
Web
site
to
learn
how
to
solve
problems,
find
new
ways
to
use
your
computer,
and
learn
about
options
that
can
make
working
with
your
ThinkPad
computer
even
easier.
Calling
the
Customer
Support
Center
If
you
have
tried
to
correct
the
problem
yourself
and
still
need
help,
during
the
warranty
period,
you
can
get
help
and
information
by
telephone
through
the
Customer
Support
Center.
The
following
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
if
you
have
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
Lenovo
hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
Lenovo
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
sold.
Lenovo
or
your
reseller,
if
authorized
by
Lenovo,
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
Getting
help
and
service
44
ThinkPad
®
T40
Series
Service
and
Troubleshooting
Guide