Lenovo ThinkPad T40p (Greek) Service and Troubleshooting guide for the ThinkPa - Page 93

Types, Warranty, Service

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Types of Warranty Service If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside your Service Provider's normal service area, contact your local Service Provider representative or your reseller for country and location specific information. 1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement. 2. On-site Service Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center. 3. Courier or Depot Service * You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping container will be provided to you for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification. 4. Customer Carry-In or Mail-In Service You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the failing Machine suitably packaged to a designated location. After the Machine has been repaired or exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will Appendix B. Warranty information 71

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Types
of
Warranty
Service
If
required,
your
Service
Provider
will
provide
repair
or
exchange
service
depending
on
the
type
of
warranty
service
specified
for
your
Machine
in
the
above
table
and
as
described
below.
Scheduling
of
service
will
depend
upon
the
time
of
your
call
and
is
subject
to
parts
availability.
Service
levels
are
response
time
objectives
and
are
not
guaranteed.
The
specified
level
of
warranty
service
may
not
be
available
in
all
worldwide
locations,
additional
charges
may
apply
outside
your
Service
Provider
’
s
normal
service
area,
contact
your
local
Service
Provider
representative
or
your
reseller
for
country
and
location
specific
information.
1.
Customer
Replaceable
Unit
(
″
CRU
″
)
Service
Lenovo
will
ship
CRUs
to
you
for
you
to
install,
Tier
1
CRUs
are
easy
to
install
whereas
Tier
2
CRUs
require
some
technical
skill
and
tools.
CRU
information
and
replacement
instructions
are
shipped
with
your
Machine
and
are
available
from
Lenovo
at
any
time
on
your
request.
You
may
request
that
a
Service
Provider
install
CRUs,
at
no
additional
charge,
under
the
type
of
warranty
service
designated
for
your
Machine.
Lenovo
specifies
in
the
materials
shipped
with
a
replacement
CRU
whether
a
defective
CRU
must
be
returned.
When
return
is
required,
1)
return
instructions
and
a
container
are
shipped
with
the
replacement
CRU,
and
2)
you
may
be
charged
for
the
replacement
CRU
if
Lenovo
does
not
receive
the
defective
CRU
within
30
days
of
your
receipt
of
the
replacement.
2.
On-site
Service
Your
Service
Provider
will
either
repair
or
exchange
the
failing
Machine
at
your
location
and
verify
its
operation.
You
must
provide
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
Lenovo
Machine.
The
area
must
be
clean,
well
lit
and
suitable
for
the
purpose.
For
some
Machines,
certain
repairs
may
require
sending
the
Machine
to
a
designated
service
center.
3.
Courier
or
Depot
Service
*
You
will
disconnect
the
failing
Machine
for
collection
arranged
by
your
Service
Provider.
A
shipping
container
will
be
provided
to
you
for
you
to
return
your
Machine
to
a
designated
service
center.
A
courier
will
pick
up
your
Machine
and
deliver
it
to
the
designated
service
center.
Following
its
repair
or
exchange,
the
service
center
will
arrange
the
return
delivery
of
the
Machine
to
your
location.
You
are
responsible
for
its
installation
and
verification.
4.
Customer
Carry-In
or
Mail-In
Service
You
will
deliver
or
mail
as
your
Service
Provider
specifies
(prepaid
unless
specified
otherwise)
the
failing
Machine
suitably
packaged
to
a
designated
location.
After
the
Machine
has
been
repaired
or
exchanged,
it
will
be
made
available
for
your
collection
or,
for
Mail-in
Service,
the
Machine
will
Appendix
B.
Warranty
information
71