Home » Netgear Manuals » Bridges & Routers » Netgear R9000 » Manual Viewer

Netgear R9000 User Manual - Page 146

Troubleshooting

Add to My Manuals
Save this manual to your list of manuals

Page 146 highlights

Troubleshooting 14 This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information. The chapter contains the following sections: • Quick Tips on page 147 • Troubleshoot With the LEDs on page 147 • You Cannot Log In to the Router on page 149 • You Cannot Access the Internet on page 149 • Troubleshoot Internet Browsing on page 151 • Changes Are Not Saved on page 151 • Troubleshoot WiFi Connectivity on page 151 • Troubleshoot Your Network Using the Ping Utility on page 152 • Troubleshoot 404 Error Message When Trying to Log In to Plex Account on page 153 146

Section	Page
Contents	3
1. Hardware Setup	8
Unpack Your	9
Front View	10
Rear Panel	12
Position Your Router	13
Cable Your Router	14
Turn the LEDs On or Off or Disable LED Blinking	14
Turn the LEDs On or Off Using the LED On/Off Switch	14
Disable or Enable LED Blinking or Turn Off LEDs	15
2. Connect to the Network and Access the	16
Connect to the Network	17
Wired Connection	17
WiFi Connection	17
WiFi Connection Using WPS	17
Label	18
Types of Logins	18
Use a Web Browser to Access the	18
Automatic Internet Setup	19
Log In to the	20
Install the Router With the NETGEAR Up App	20
Change the Language	21
Access the With the NETGEAR genie App	21
3. Specify Your Internet Settings	22
Use the Internet Setup Wizard	23
Manually Set Up the Internet Connection	23
Specify an Internet Connection Without a Login	23
Specify an Internet Connection That Uses a Login	24
Specify IPv6 Internet Connections	25
Requirements for Entering IPv6 Addresses	26
Use Auto Config for an IPv6 Internet Connection	27
Use Auto Detect for an IPv6 Internet Connection	28
Set Up an IPv6 6to4 Tunnel Internet Connection	29
Set Up an IPv6 6rd Internet Connection	30
Set Up an IPv6 Pass Through Internet Connection	31
Set Up an IPv6 Fixed Internet Connection	32
Set Up an IPv6 DHCP Internet Connection	33
Set Up an IPv6 PPPoE Internet Connection	35
Change the MTU Size	36
4. Control Access to the Internet	38
Set Up Parental Controls	39
Allow or Block Access to Your Network	40
Use Keywords to Block Internet Sites	41
Block Services From the Internet	42
Delete Keywords From the Blocked List	43
Avoid Blocking on a Trusted Computer	43
Manage Network Access Control Lists	44
Schedule When to Block Internet Sites and Services	44
Set Up Security Event Email Notifications	45
5. Network Settings	47
View or Change WAN Settings	48
Set Up a Default DMZ Server	49
Change the ’s Device Name	49
Change the LAN TCP/IP Settings	50
Specify the IP Addresses That the Assigns	51
Disable the DHCP Server Feature in the	52
Manage Reserved LAN IP Addresses	53
Reserve an IP Address	53
Edit a Reserved IP Address	54
Delete a Reserved IP Address Entry	54
Use the WPS Wizard for WiFi Connections	55
Specify Basic WiFi Settings	55
Change the WiFi Mbps Settings	57
Change the WiFi Password or Security Level	57
Set Up a Guest WiFi Network	58
Control the WiFi Radios	59
Use the WiFi On/Off Button	59
Enable or Disable the WiFi Radios	59
Set Up a WiFi Schedule	60
Specify WPS Settings	60
Use the Router as a WiFi Access Point	61
Set Up the Router in Bridge Mode	62
Set Up a Bridge for a Port Group or VLAN Tag Group	63
Set Up a Bridge for a Port Group	64
Set Up a Bridge for a VLAN Tag Group	65
Set Up an IPTV Port to Lease an Intranet Port	66
Custom Static Routes	67
Set Up a Static Route	68
Edit a Static Route	69
Delete a Static Route	69
Ethernet Port Aggregation	70
Set Up Ethernet Port Aggregation	70
View Ethernet Port Aggregation Status	71
6. Optimize Performance	72
Improve Network Connections With Universal Plug and Play	73
Wi-Fi Multimedia Quality of Service	74
7. Manage Your Network	75
Update the Router Firmware	76
Check for New Firmware and Update the	76
Manually Upload Firmware to the	77
Change the admin Password and Enable Password Recovery	77
Set Up Password Recovery	78
Recover the admin Password	79
View Status	79
Display Internet Port Statistics	80
Check the Internet Connection Status	81
View and Manage Logs of Router Activity	82
View Devices Currently on the Network	83
Monitor Internet Traffic	84
Manage the Router Configuration File	85
Back Up Settings	85
Erase the Current Configuration Settings	86
Restore Configuration Settings	86
Remote Access	87
Set Up Remote Management	87
Use Remote Access	88
Remotely Access Your Router Using the genie App	88
8. Share USB Storage Devices Attached to the Router	89
USB Device Requirements	90
Connect a USB Storage Device to the	90
Access a Storage Device Connected to the Router From a Windows Computer	91
Map a USB Device to a Windows Network Drive	91
Access a Storage Device That Is Connected to the Router From a Mac	92
Back Up Windows Computers With ReadySHARE Vault	92
Back Up Mac Computers With Time Machine	93
Set Up a USB Hard Drive on a Mac	93
Prepare to Back Up a Large Amount of Data	93
Use Time Machine to Back Up Onto a USB Hard Disk	94
Install and Back Up Files to Amazon Drive	95
Use FTP Within the Network	96
View or Change Network Folders on a Storage Device	97
Add a Network Folder on a USB Storage Device	98
Edit a Network Folder on a USB Storage Device	98
Set Up NETGEAR Downloader	99
Download Files Using NETGEAR Downloader	99
Change the NETGEAR Downloader Settings	100
Set Up Email Notifications for NETGEAR Downloader	100
Manage NETGEAR Downloader Tasks	101
Safely Remove a USB Storage Device	101
9. Use Dynamic DNS to Access USB Storage Devices Through the Internet	103
Set Up and Manage Dynamic DNS	104
Set Up FTP Access Through the Internet	104
Your Personal FTP Server	105
Set Up Your Personal FTP Server	105
Set Up a New Dynamic DNS Account	106
Specify a DNS Account That You Already Created	106
Change the Dynamic DNS Settings	107
Access USB Storage Devices Through the Internet	108
Remotely Access a USB Device Using ReadyCLOUD	108
Create a ReadyCLOUD Account	108
Register Your With ReadyCLOUD	108
10. Use the as a Media Server	110
Set Up Plex Media Server	111
Specify ReadyDLNA Media Server Settings	112
Play Music From a Storage Device With iTunes Server	112
Set Up the Router’s iTunes Server With iTunes	113
Set Up the Router’s iTunes Server With the Remote App	114
Play Media From a USB Device on TiVo	115
Set Up the to Work With TiVo	115
Play Videos on TiVo	116
Play Music or View Photos on TiVo	116
Change the NTP Server	117
11. Share a USB Printer	118
Install the Printer Driver and Cable the Printer	119
Download the ReadySHARE Printer Utility	119
Install the ReadySHARE Printer Utility	120
Print Using the NETGEAR USB Control Center	121
View or Change the Status of a Printer	122
Use the Scan Feature of a Multifunction USB Printer	122
Change NETGEAR USB Control Center Settings	123
Turn Off Automatic Startup for NETGEAR USB Control Center	123
Change the Language for the NETGEAR USB Control Center	123
Specify the USB Control Center Time-Out	123
12. Use VPN to Access Your Network	125
Set Up a VPN Connection	126
Specify VPN Service in the	126
Install OpenVPN Software	127
Install OpenVPN Software on Your Windows Computer	127
Install OpenVPN Software on Your Mac Computer	130
Install OpenVPN Software on an iOS Device	130
Install OpenVPN Software on an Android Device	131
Use a VPN Tunnel on Your Windows Computer	132
Use VPN to Access the ’s USB Device and Media	134
Use VPN to Access Your Internet Service at Home	134
Set Up VPN Client Internet Access in the	135
Block VPN Client Internet Access in the Router	135
Use a VPN Tunnel to Access Your Internet Service at Home	136
Change VPN Pass-Through Settings	136
13. Customize Internet Traffic Rules for Ports	138
Port Forwarding to a Local Server	139
Set Up Port Forwarding to a Local Server	139
Add a Custom Port Forwarding Service	140
Edit a Port Forwarding Service	141
Delete a Port Forwarding Entry	141
Application Example: Make a Local Web Server Public	142
How the Implements the Port Forwarding Rule	142
Port Triggering	142
Add a Port Triggering Service	143
Enable Port Triggering	144
Application Example: Port Triggering for Internet Relay Chat	144
14. Troubleshooting	146
Quick Tips	147
Sequence to Restart Your Network	147
Check Ethernet Cable Connections	147
WiFi Settings	147
Network Settings	147
Troubleshoot With the LEDs	147
Standard LED Behavior When the Router Is Powered On	148
Power LED Is Off or Blinking	148
LEDs Never Turn Off	148
Internet or Ethernet Port LEDs Are Off	148
WiFi LED Is Off	149
You Cannot Log In to the	149
You Cannot Access the Internet	149
Troubleshoot Internet Browsing	151
Changes Are Not Saved	151
Troubleshoot WiFi Connectivity	151
Troubleshoot Your Network Using the Ping Utility	152
Test the LAN Path to Your Router	152
Test the Path From Your Computer to a Remote Device	153
Troubleshoot 404 Error Message When Trying to Log In to Plex Account	153
15. Supplemental Information	154
Factory Settings	155