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Setting Up and Testing Basic Wireless Connectivity

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Wireless-G Router WGR614v10 Reference Manual Use the setup program to scan for available wireless networks. Look for a network name (SSID) of NETGEAR or your custom SSID if you have changed it. If your wireless network does not appear, check these conditions: • Is your router's wireless radio enabled? See "Viewing Advanced Wireless Settings" on page 2-10. • Is your router's SSID broadcast enabled? See "Viewing Advanced Wireless Settings" on page 2-10. • Is your router set to a wireless standard that is not supported by your wireless card? Check the Mode setting as described in "Viewing and Configuring Basic ISP Settings" on page 1-6. If your wireless network appears, but the signal strength is weak, check these conditions: • Is your router too far from your computer, or too close? Place your computer near the router, but at least 6 feet away, and see whether the signal strength improves. • Is your wireless signal obstructed by objects between the router and your computer? See "Optimizing Wireless Performance" on page 5-13. If your wireless network appears and has good signal strength, configure your wireless card and router for the simplest possible connection as described in the next section. Setting Up and Testing Basic Wireless Connectivity Note: If you use a wireless computer to change wireless settings, you might be disconnected when you click Apply. Reconfigure your wireless adapter to match the new settings, or access the wireless router from a wired computer to make any further changes. Follow these instructions to set up and test basic wireless connectivity. Once you have established basic wireless connectivity, you can enable security settings appropriate to your needs. Troubleshooting v1.0, February 2010 7-10

Section	Page
Wireless-G Router WGR614v10 Reference Manual	1
Contents	6
About This Manual	10
Conventions, Formats, and Scope	10
How to Print This Manual	11
Revision History	12
Chapter 1 Configuring Basic Connectivity	13
Using the Setup Manual	13
Logging In to Your Wireless Router	14
Selecting a Language for Your Screen Display	17
Configuring Your Internet Connection Using the Setup Wizard	18
Viewing and Configuring Basic ISP Settings	18
Your Internet Connection Does Not Require a Login	19
Your Internet Connection Does Require a Login	21
Setting Up and Testing Basic Wireless Connectivity	23
Chapter 2 Safeguarding Your Network	26
Choosing Appropriate Wireless Security	26
Recording Basic Wireless Settings Setup Information	29
Changing Wireless Security Settings	31
Viewing Basic Wireless Settings	31
Configuring WEP Wireless Security	32
Configuring WPA-PSK and WPA2-PSK Wireless Security	34
Viewing Advanced Wireless Settings	35
Restricting Wireless Access by MAC Address	36
Adding Guest Networks	39
Changing the Administrator Password	40
Backing Up Your Configuration	41
Understanding Your Firewall	42
Chapter 3 Restricting Access From Your Network	43
Content Filtering Overview	43
Blocking Access to Internet Sites	43
Blocking Access to Internet Services	45
Configuring a User-Defined Service	46
Blocking Services by IP Address Range	47
Scheduling Blocking	47
Viewing Logs of Web Access or Attempted Web Access	49
Chapter 4 Customizing Your Network Settings	50
Using the LAN IP Setup Options	50
Configuring a Device Name	51
Configuring LAN TCP/IP Setup Parameters	51
Using the Router as a DHCP Server	51
Using Address Reservation	52
Using a Dynamic DNS Service	53
Configuring the WAN Setup Options	55
Disabling the SPI Firewall	55
Setting Up a Default DMZ Server	55
Responding to a Ping on the Internet (WAN) Port	56
Setting the MTU Size	56
Configuring NAT Filtering	57
Configuring Static Routes	57
Wireless Repeating (Also Called WDS)	59
Wireless Repeating Function	60
Setting Up the Base Station	61
Setting Up a Repeater Unit	62
Chapter 5 Fine-Tuning Your Network	63
Allowing Inbound Connections to Your Network	63
How Your Computer Accesses a Remote Computer through Your Router	64
How Port Triggering Changes the Communication Process	65
How Port Forwarding Changes the Communication Process	67
How Port Forwarding Differs from Port Triggering	68
Configuring Port Forwarding to Local Servers	68
Adding a Custom Service	69
Editing or Deleting a Port Forwarding Entry	70
Application Example: Making a Local Web Server Public	70
Configuring Port Triggering	71
Using Universal Plug and Play	74
Optimizing Wireless Performance	75
Using WMM for Wireless Multimedia Applications	76
Quality of Service	77
Using WMM QoS for Wireless Multimedia Applications	77
Configuring QoS for Internet Access	77
QoS for Applications and Online Gaming	78
QoS for a Router LAN Port	80
QoS for a MAC Address	81
Editing or Deleting an Existing QoS Policy	82
Changing the MTU Size	83
Overview of Home and Small Office Networking Technologies	84
Assessing Your Speed Requirements	85
Chapter 6 Using Network Monitoring Tools	87
Viewing Wireless Router Status Information	87
Viewing a List of Attached Devices	92
Managing the Configuration File	92
Backing Up and Restoring the Configuration	93
Erasing the Configuration	93
Upgrading the Router Software	94
Upgrading Automatically to New Router Software	95
Upgrading Manually to New Router Software	96
Enabling Remote Management Access	97
Traffic Meter	99
Chapter 7 Troubleshooting	101
Troubleshooting Quick Tips	101
Be sure to restart your network in this sequence.	101
Make sure that the Ethernet cables are securely plugged in.	102
Make sure that the wireless settings in the computer and router match exactly.	102
Make sure that the network settings of the computer are correct.	102
Check the Test light to verify correct router operation.	102
Troubleshooting Basic Functions	103
The Power light is not on or is blinking.	103
The lights never turn off.	103
The Internet or Ethernet port lights are not on.	104
The Wireless light is not on.	104
Troubleshooting the Web Configuration Interface	104
Troubleshooting the Internet Connection	105
Troubleshooting a Network Using the Ping Utility	107
Testing the LAN Path to Your Router	107
Testing the Path from Your Computer to a Remote Device	108
Problems with Date and Time	109
Solving Wireless Connection Problems	109
Using Your Wireless Card Setup Program	109
Setting Up and Testing Basic Wireless Connectivity	110
Restoring the Default Configuration and Password	113
Appendix A Technical Specifications	114
Appendix B Related Documents	116

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Wireless-G Router WGR614v10 Reference Manual

Troubleshooting

7-10

v1.0, February 2010

Use the setup program to scan for available wireless networks. Look for a network name (SSID) of

NETGEAR or your custom SSID if you have changed it. If your wireless network does not appear,

check these conditions:

•

Is your router’s wireless radio enabled? See

“Viewing Advanced Wireless Settings” on

page 2-10

•

Is your router’s SSID broadcast enabled? See

“Viewing Advanced Wireless Settings” on

page 2-10

•

Is your router set to a wireless standard that is not supported by your wireless card? Check the

Mode setting as described in

“Viewing and Configuring Basic ISP Settings” on page 1-6

If your wireless network appears, but the signal strength is weak, check these conditions:

•

Is your router too far from your computer, or too close? Place your computer near the router,

but at least 6 feet away, and see whether the signal strength improves.

•

Is your wireless signal obstructed by objects between the router and your computer? See

“Optimizing Wireless Performance” on page 5-13

If your wireless network appears and has good signal strength, configure your wireless card and

router for the simplest possible connection as described in the next section.

Setting Up and Testing Basic Wireless Connectivity

Follow these instructions to set up and test basic wireless connectivity. Once you have established

basic wireless connectivity, you can enable security settings appropriate to your needs.

Note:

If you use a wireless computer to change wireless settings, you might be

disconnected when you click

Apply

. Reconfigure your wireless adapter to match

the new settings, or access the wireless router from a wired computer to make any

further changes.