Nikon 9235 Reference Manual - Page 147

Troubleshooting, Problem, Possible Cause

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Appendix B Troubleshooting Should you encounter any problems using Nikon Scan, check the list below before contacting your retailer or Nikon representative. Problem Possible Cause • If you are using a 4000 ED, COOLSCAN IV ED, LS-2000, or COOLSCAN III, the FH-2/FH-3 film holder may have been inserted in the scanner at start up. After removing the film holder, turn the scanner off and then on again. • The scanner is turned off or not connected. Connect the scanner as described in the hardware manual. Nikon Scan displays the error, "Nikon Scan was unable to find any active devices." • The interface extension board (SCSI or IEEE 1394) is not correctly installed, or the device drivers are missing or corrupted. See the manufacturer's manuals for details. • The scanner device drivers are not correctly installed (Windows only). See - the scanner hardware manual for details. • Your computer does not meet the specifications given in the system require- 5 ments. • Nikon Scan is not correctly installed. Reinstall Nikon Scan as described in 7 Appendix C. The host application does not • The plug-in has not been copied to the application's plug-ins folder. 15 recognize the Nikon Scan plug-in • The application does not support Adobe Photoshop 5.0 plug-ins. Use a differ- - (Macintosh). ent host application. The film jams in the scanner. • See the scanner hardware manual for more information on resolving jams. The scanned image is out of • You did not perform an autofocus operation before making a scan. 38 focus. • The focus point requires adjustment. 38 Appendix B:Troubleshooting 146

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146
Appendix B:Troubleshooting
Appendix B
Troubleshooting
Should you encounter any problems using Nikon Scan, check the list below before contacting your retailer or Nikon representa-
tive.
Problem
Possible Cause
Nikon Scan displays the error,
“Nikon Scan was unable to find
any active devices.”
—
5
7
•If you are using a 4000 ED, COOLSCAN IV ED, LS-2000, or COOLSCAN III,
the FH-2/FH-3 film holder may have been inserted in the scanner at start up.
After removing the film holder, turn the scanner off and then on again.
• The scanner is turned off or not connected.
Connect the scanner as described
in the hardware manual.
• The interface extension board (SCSI or IEEE 1394) is not correctly installed, or
the device drivers are missing or corrupted.
See the manufacturer’s manuals
for details.
• The scanner device drivers are not correctly installed (Windows only).
See
the scanner hardware manual for details.
• Your computer does not meet the specifications given in the system require-
ments.
• Nikon Scan is not correctly installed.
Reinstall Nikon Scan as described in
Appendix C.
The film jams in the scanner.
• See the scanner hardware manual for more information on resolving jams.
The scanned image is out of
focus.
38
38
• You did not perform an autofocus operation before making a scan.
• The focus point requires adjustment.
The host application does not
recognize the Nikon Scan plug-in
(Macintosh).
15
—
• The plug-in has not been copied to the application’s plug-ins folder.
• The application does not support Adobe Photoshop 5.0 plug-ins.
Use a differ-
ent host application.