Onkyo PR-SC5508 Owner Manual - Page 105
Updating the Firmware via USB, Troubleshooting, Before you start, Update procedure - service manual
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Troubleshooting Case1: If "No Update" is displayed on the front display of the AV controller, the firmware has already been updated. You do not need to do anything further. Case2: If an error occurs, "Error!! *-** No media" is displayed on the front display of the AV controller. (Alpha-numeric characters on the front display are denoted by asterisks.) See the following table and take appropriate action. ■ Errors during update via network Error Code Description *-10, *-20 Ethernet cable is not detected. Connect the cable properly. *-11, *-13, *-21, Internet connection error. *-28 Check the following items: • Make sure IP address, subnet mask, gateway address, and DNS server are configured prop- erly. • Make sure the router is turned on. • Make sure the AV controller and the router are connected with Ethernet cable. • Make sure the setup configuration of the router is set properly. See the instruction manual of the router. • If your network allows only one client connection and there is any other device already connected, the AV controller cannot access the network. Consult your Internet Service Provider (ISP). • If your modem does not function as a router, you will need a router. Depending on your network, you may need to configure the proxy server if needed. See the document provided by your ISP. If you still cannot access the Internet, DNS or proxy server may be temporarily down. Contact your ISP. Others Retry the update procedure from the beginning. If the error persists, please contact Onkyo Support (➔ 106) and provide the error code. Case3: If you do not have a wired connection to the network, please contact Onkyo Support (➔ 106). Case4: If an error occurs during updating process, disconnect then reconnect the power cord and try again. Case5: If an error has occurred due to wrong selection of input sources, turn off and on the AV controller. Then retry the update. Updating the Firmware via USB The AV controller allows you to update firmware using a USB storage device. * In this procedure, on-screen display may vary depending on the model. Note • Make sure your AV controller and TV are turned on. • Never unplug or turn off the AV controller during updating pro- cess. • Never plug or unplug an HDMI cable and a USB device during updating process. • Never unplug the USB mass storage device and the power cord during updating process. • Do not access the AV controller from PC during updating pro- cess. • It will take about 60 minutes to update the firmware. • The AV controller will retain all your settings after update is fin- ished. Before you start • Check "HDMI Control(RIHD)" setting (➔ 61). The update may not be successful if this setting is on. • Turn off the controller device connected via RS232C and via Ethernet network. • Turn off Zone 2 and Zone 3. • Stop playback of content from Internet radio, iPod, USB or servers, etc. ■ How to turn off RIHD 1 In the Main menu select "Hardware Setup". 2 Select "HDMI". 3 Set "HDMI Control(RIHD)" to "Off". Update procedure 1 Connect a USB storage device to your PC. If there is any data in the USB storage device, remove it. 2 Download the firmware file from the Onkyo web site. The file name is as follows: ONKAVR0001_*******.zip Unzip the downloaded file. The following three files are created: ONKAVR0001_*******.of1 ONKAVR0001_*******.of2 ONKAVR0001_*******.of3 3 Copy the extracted files to the USB storage device. Be careful not to copy the zip file. 4 Remove the USB storage device from your PC and connect it to the USB port on the AV controller. When the AV controller has two USB ports, you can use either one. En 105