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Panasonic KX-WP1050 Wifi Telephone - Page 215

Troubleshooting, Base Unit

UPC - 037988840205

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Useful Information Troubleshooting If problems occur while operating the handset and the base unit, you can refer to the check list below. For up-to-date support information, visit http://www.panasonic.com/help. Please refer to it along with this guide for troubleshooting. Base Unit: Top Menu: Problem I do not know the base unit IP address. I forget my user name and/or password for the Top Menu. The Update Firmware page is displayed. Cause/Solution L Confirm the KX-WPA102 icon in My Network Places in the Start menu when using Windows XP to enable UPnP (page 209). L The handset shows the IP address assigned to the base unit (page 107). L When the Internet connection mode is DHCP, Static or PPPoE, confirm the base unit's IP address using Windows command. 1 Click [Start]. i [All Programs] i [Accessories] i [Command Prompt]. L Command Prompt window is displayed. 2 Enter "ipconfig /all". Default Gateway stands for the base unit's IP address. L When the Internet connection mode is AP (Bridge), switch the Mode selector to "HOTEL" and restart the base unit. You can confirm the base unit's IP address using Windows command as above. L Press and hold the "FACTORY DEFAULT RESET" button on the bottom of the base unit with a pointed object until all the Indicators go out. The settings are reset to default (page 201). L The base unit firmware may be defective and requires an update firmware (page 199). For assistance, please visit http://www.panasonic.com/help 215

Section	Page
Introduction	5
Feature highlights	5
How do the units work?	6
Important safety instructions	8
Security cautions	11
Countries permitted to use this product	12
Open Source Software	12
For best performance	13
Base unit location/avoiding noise:	13
Environment:	13
Routine care:	13
Obstacles during Wireless Connection:	14
Accessory information	15
Included accessories	15
Packing the accessories	16
Additional/replacement accessories	17
Changing the AC cord while traveling:	17
Sales and support information	17
Controls	18
Base unit (Wireless travel router)	18
Handset	19
To turn on/off the handset	20
Keypad lock:	20
Key functions	20
Base unit status indicators	23
Symbols and screen shots used in these operating instructions	25
Symbols used for operations	25
Screen shots used for operations	26
System requirements	27
For your computer	27
For Base unit	27
For Handset	27
Getting Started	28
Setup flow	28
Installing the base unit	29
While you are in a hotel room	30
While you are at home	32
AP (Bridge) mode - With an EXISTING ROUTER or MODEM with a built-in ROUTER	33
Router mode - With a MODEM only	34
Setting up the base unit for the first time (Initialization Setup)	36
Initialization Setup flow	37
Initialization Setup	38
Configuring the Internet connection settings	48
Troubleshooting for installation	54
Connection:	54
Initialization Setup:	55
Internet access:	56
Setting up the handset	57
Battery installation/replacement	57
Battery charge	58
Battery level:	59
Panasonic battery performance:	59
Text entry	60
Text entry screen	60
Basic operation	61
Character table	62
Symbol table	62
Turning on the handset (Signing in to Skype)	63
Starting up for the first time	63
Starting up for the second time	64
Creating a new account	65
Handset displays	66
Idle screen	66
Handset status icons	67
Skype online status	68
Skype online status in the Idle screen:	68
Display backlight	68
To turn on the display backlight:	68
Main menu	69
Idle mode option screen	71
Setting the time and date	72
Managing Contacts	73
Contact list	73
Using your contact list:	73
Skype status icons in contact list:	75
Adding contacts	76
Adding Skype contacts	76
Adding SkypeOut numbers	77
Searching for Skype contacts	78
Removing contacts	79
Contact list options	80
Viewing a contact profile	81
Blocking contacts	82
Blocking contacts	82
Unblocking contacts	82
To unblock contacts that are removed and blocked:	82
Making/Answering Calls	83
Making calls	83
Making a call using the contact list	83
Making a call from the contact’s profile:	83
Making a call using History	84
Making a direct regular phone call (SkypeOut)	84
Making a direct Skype-to-Skype call	85
Answering calls	86
Temporary ringer off	86
Adjusting the ringer volume	86
Rejecting the call	86
Conference	87
Useful features during a call	88
Using the speakerphone	88
Adjusting the receiver/speaker volume	88
Hold	88
Mute	88
Call Waiting	88
To answer 2nd call:	89
To reject 2nd call:	89
To resume conversation with 1st caller while you talking with 2nd caller:	89
Diverting calls	90
Setting the call divert destination	90
Diverting to other numbers:	90
Diverting to voicemail box:	91
Setting your welcome message	91
To play your welcome message:	91
To record a new welcome message:	92
Skype Voicemail	93
Listening to voicemail message	93
Sending voicemail messages	94
Managing History	95
History	95
Missed calls, incoming calls, outgoing calls	95
Voicemails	96
Authorization requests	97
Notifications	99
Notification screen	99
New missed calls notification	99
New voicemails notification	100
New authorization requests notification	100
New available software notification	101
Contact list full notification	101
Personal Skype Online Status and Settings	103
Personal Skype online status and profile	103
Changing your status	103
Setting your profile	103
Signing out of Skype	104
Personal Skype settings	105
Changing your password	105
Privacy settings	106
Handset Wireless Network Connection and Settings	107
Wireless network connection	107
View wireless network status	107
Find wireless networks	108
Connect to a wireless network	108
To connect to a wireless network that is found in range:	108
To connect to a wireless network that is not found in range:	110
To connect to a wireless network while “No connection” is displayed:	111
Wireless network settings	112
Networks in range	112
Preferred networks list	112
To view network settings in preferred networks list:	112
To edit network settings in preferred networks list:	113
To add a network to preferred networks list:	115
To delete networks from preferred networks list:	115
To change priority in preferred networks list:	116
Auto-connect to open networks list	116
Handset Settings	118
General settings	118
Change password	118
Auto sign in	118
Updating software (Handset)	118
To receive software update notifications:	123
Reset	123
Tones	124
Phone settings	125
Register the handset	125
Brightness	125
Handset Information	126
Advanced settings	127
Software update	127
Network proxy	127
Recovering the handset	129
Services	131
Service information	131
Viewing the service information	131
Handset Locator and Registration	132
Locating the handset	132
Registering the handset	133
Base Unit Settings	134
Setting the base unit from Top Menu	134
Network Connection	136
Creating a new Internet connection profile	136
Modifying the existing network connection profile	137
Modifying the wireless information	139
Updating the firmware (Base Unit)	141
Advanced Setup	143
Basic settings	147
Internet Connection:	147
MAC Address Clone:	150
Advanced settings	152
LAN/DHCP Server:	152
Port Forwarding:	155
DMZ:	158
UPnP:	159
Easy Security:	160
Packet Filtering:	162
Routing:	166
Wireless	168
Wireless Basic:	168
Wireless Security:	170
MAC Address Filtering:	172
Status	175
Maintenance	182
Password:	182
Update Firmware:	184
Reset to Factory Default:	186
Save Settings:	187
Load Settings:	188
Restart:	189
Packet Filtering Log:	190
UPnP Port Mapping Log:	191
Connection Log:	192
Support	193
Help:	193
Support Link:	194
Handset Information	195
Temporary LAN Side Network Setting when networks on the WAN side and the LAN side overlap	196
Downloading the version-up firmware to your computer for recovering the base unit	199
Mode selector	200
Reset button	201
Default settings	201
Setting your computer	203
Obtaining an IP address automatically on your computer	203
Setting the static IP address on your computer	204
Changing the proxy server settings on Web browser	207
Setting UPnP to display the shortcut	209
Using your computer on a wireless LAN	209
Useful Information	210
Additional accessories	210
Sales and support information	210
Headset (optional)	210
Error messages	211
Troubleshooting	215
FCC and other information	223
Industry Canada (IC) and other information	225
Règles d’Industrie Canada et autres renseignements	226
For European Union (EU)	228
Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households)	229
For business users in the European Union:	229
Information on Disposal in other Countries outside the European Union:	229
Specifications	230
Index	234