Philips DV910VHS User manual - Page 85

DV910(H9100).QX33 01.8.9 10:28 AM Page 85 Limited Warranty (cont'd) 85 EXCHANGE INSTRUCTIONS If your product is defective, you may be able to exchange it at the store from which it was purchased. Most stores display a Return Policy. If not, ask the manager or sales associate how many days you have to exchange a product with them. After the store's return period has expired, or if the store does not have an exchange program, you may exchange the product with Philips if you have your original sales receipt. To exchange your product with Philips (per the warranty conditions stated previously), remember: • If you exchange the product within 90 days of the original purchase, there is no cost to you. • If you exchange the product more than 90 days after but less than one year after the day of original purchase, contact Philips Service Solutions Group (PSSG) at 1-800-531-0039 to determine the preset cost for exchange. • After 12 months from the day of original purchase, contact PSSG at 1-800-531-0039 for information regarding out-of-warranty exchange. • If you do not have your original sales receipt, or if you have any questions, call PSSG at 1-800-531-0039. To obtain a replacement product from Philips: 1. Contact PSSG at 1-800-531-0039 to determine the cost for exchange. 2. Complete the Exchange Form below. 3. Pack the product and its accessories in the original box or a suitable alternative.You will receive replacement accessories with your replacement product. For packing details, call 1-800-531-0039. 4. Put the completed Exchange Form, a copy of the original sales receipt, and the proper payment amount into an envelope. DO NOT SEND CASH. Do not staple or clip these items together. Label the envelope "Return Documents Enclosed." Place this envelope in the box with the product. 5. Seal the box with packing tape and return the product via United Parcel Service (UPS), insured and freight prepaid, to: Philips Recovery Center Rojas 6 12420 Mercantile Avenue El Paso,TX 79928 ATTENTION: DVD/VCR COMBINATION EXCHANGE A replacement will be sent to you via UPS within 48 business hours of Philips' receipt of the product. EXCHANGE FORM Your Address (street address to which replacement should be delivered, no P.O. boxes allowed): Name: Street Address: Apt. #: City: State/Province: Zip Code/Postal Code: Phone (day): Phone (night): Exchange Fee: + Sales Tax: = Total: Method of Payment: (Check one. Please, no cash or CODs.) _____ Check/Money order Check/Money order No. American Express Visa Novus/Discover Mastercard Account number Expiration date Signature Detailed reason for return, use additional paper if necessary Model Number Serial Number Remember, the return box should include the following: • The product, • Accessories supplied with the product, and • Completed Exchange Form and sales receipt, • Payment, if applicable.