Samsung SCX-5312F User Manual (ENGLISH) - Page 116

Printing Problem Solution Chart, Condition, Probable cause, Suggested solutions - drivers

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Printing Problem Solution Chart Condition Probable cause Suggested solutions The IEEE-1284 parallel cable or USB cable is not connected properly.. Check the cable connection.. Your product does not print. The IEEE-1284 parallel cable or USB cable is defective. Check the cable with a computer and printer that work. If printing is still not possible, replace the cable. The port setting is incorrect. The toner and drum cartridges are not installed properly. Your product does not print. (continued) The printer driver may not be installed properly. The parallel port cable specifications may not be correct. Half of the page is blank. The page layout is too complex. The page orientation may be incorrect. Check the printer settings in the Windows Control Panel to make sure that the print job is being sent to the correct port. (For Example: LPT1.) Check that the toner and drum cartridges are installed properly. Reinstall the software. Use the IEEE-1284 parallel port cable supplied with the machine or replace it with an IEEE-1284 compliant cable. Reduce the resolution setting from 600 dpi to 300 dpi. Install more RAM in the computer. Change the page orientation in the printer setup dialogue. 8 TROUBLESHOOTING 8.15

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T
ROUBLESHOOTING
8
.
15
8
Printing Problem Solution Chart
Condition
Probable cause
Suggested solutions
Your product does
not print.
The IEEE-1284 parallel
cable or USB cable is
not connected properly..
Check the cable connection..
The IEEE-1284 parallel
cable or USB cable is
defective.
Check the cable with a computer
and printer that work. If printing is
still not possible, replace the cable.
The port setting is
incorrect.
Check the printer settings in the
Windows Control Panel to make
sure that the print job is being sent
to the correct port. (For Example:
LPT1.)
Your product does
not print.
(continued)
The toner and drum
cartridges are not
installed properly.
Check that the toner and drum
cartridges are installed properly.
The printer driver may
not be installed
properly.
Reinstall the software.
The parallel port cable
specifications may not
be correct.
Use the IEEE-1284 parallel port
cable supplied with the machine or
replace it with an IEEE-1284
compliant cable.
Half of the page is
blank.
The page layout is too
complex.
Reduce the resolution setting from
600 dpi to 300 dpi. Install more
RAM in the computer.
The page orientation
may be incorrect.
Change the page orientation in the
printer setup dialogue.