Samsung SL-M2875FW User Manual Ver.1.03 (English) - Page 286

Printing problems Condition Possible cause Suggested solutions The machine does not Paper size and paper size setting do not match. print special-sized paper, such as billing paper. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see "Opening printing preferences" on page 53). The printed billing paper The paper type setting does not match. is curled. Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thick (see "Opening printing preferences" on page 53). Samsung Printer Experience is not shown when you click more settings. Samsung Printer Experience is not installed. Samsung Printer Experience is not shown when you click more settings. Download the app. from the Windows Store and install it. Machine information is not displayed when you click the device in the Devices and Printers. The error related toast message pops up. Check the Printer properties. Click the Ports tab. Machine information is not displayed when you click the device in the Devices and (Control Panel > Devices and Printers > Right- Printers. click on your printer icon and select Printer properties) If the port is set to File or LPT, uncheck them and The error related toast message pops up. select TCP/IP, USB, or WSD. 6. Troubleshooting 148