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Samsung SL-M2875FW User Manual Ver.1.03 (English) - Page 92

Troubleshooting

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4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams 92 • Clearing original document jams 93 • Clearing paper jams 96 • Understanding the status LED 104 • Understanding display messages 107 This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error. If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced User's Guide (see "Troubleshooting" on page 142). If you cannot find a solution in the User's Guide or the problem persists, call for service.

Section	Page
Basic	1
1. Introduction	4
Key benefits	5
Features by models	7
Useful to know	12
About this user’s guide	13
Safety information	14
Machine overview	19
Control panel overview	22
Turning on the machine	25
Installing the driver locally	26
Reinstalling the driver	29
2. Menu Overview and Basic Setup	30
Menu overview	31
Machine’s basic settings	35
Media and tray	37
Basic printing	52
Basic copying	58
Basic scanning	63
Basic faxing	64
3. Maintenance	68
Ordering supplies and accessories	69
Available supplies	70
Available maintenance parts	71
Storing the toner cartridge	72
Redistributing toner	74
Replacing the toner cartridge	77
Replacing the imaging unit	80
Monitoring the supplies life	82
Setting the toner low alert	83
Cleaning the machine	84
Tips for moving & storing your machine	91
4. Troubleshooting	92
Tips for avoiding paper jams	93
Clearing original document jams	94
Clearing paper jams	97
Understanding the status LED	105
Understanding display messages	108
5. Appendix	113
Specifications	114
Regulatory information	124
Copyright	137
Advanced	138
1. Software Installation	141
Installation for Mac	142
Reinstallation for Mac	143
Installation for Linux	144
Reinstallation for Linux	145
2. Using a Network- Connected Machine	146
Useful network programs	147
Wired network setup	148
Installing driver over the network	151
IPv6 configuration	160
Wireless network setup	163
Samsung MobilePrint	195
AirPrint	196
Google Cloud Print™	198
3. Useful Setting Menus	201
Before you begin reading a chapter	202
Print menu	203
Copy menu	205
Fax menu	208
System setup	211
4. Special Features	218
Altitude adjustment	219
Entering various characters	220
Setting up the fax address book	222
Printing features	225
Scan features	239
Fax features	247
5. Useful Management Tools	256
Accessing management tools	257
Easy Capture Manager	258
Samsung AnyWeb Print	259
Easy Eco Driver	260
Using SyncThru™ Web Service	261
Using Samsung Easy Document Creator	264
Using Samsung Easy Printer Manager	265
Using Samsung Printer Status	268
Using Samsung Printer Experience	270
Using the Linux Unified Driver Configurator	276
6. Troubleshooting	280
Paper feeding problems	281
Power and cable connecting problems	282
Printing problems	283
Printing quality problems	287
Copying problems	295
Scanning problems	296
Faxing problems	298
Operating system problems	300
Contact SAMSUNG worldwide	304
Glossary	309
Index	321
A	321
address book	321
editing 84	321
group editing 85	321
group registering 85	321
registering 84	321
using 84	321
address book setup 84	321
AirPrint 58	321
AnyWeb Print 121	321
B	321
buttons	321
print screen 23	321
C	321
cleaning	321
inside 84	321
outside 83	321
pickup roller 86	321
scan unit 88	321
cleaning a machine 83	321
control panel 21	321
convention 12	321
copy	321
general setup 67	321
copying	321
basic copying 57	321
reducing or enlarging copies 59	321
D	321
default settings	321
tray setting 46	321
direct printing utility 94	321
driver installation	321
Unix 19	321
E	321
easy document creator 126	321
e-book conversion 126	321
eco printing 54	321
entering character 82	321
error message 107	321
F	321
favorites settings, for printing 53	321
fax	321
adding documents to a reserved fax 111	321
automatic redialing 109	321
canceling a reserved fax job 112	321
changing the receive modes 114	321
delaying a fax transmission 111	321
forwarding a received fax to another destination 113	321
forwarding a sent fax to another destination 112	321
general setup 70	321
printing faxes on both sides of the paper 116	321
Printing sent fax report automatically 117	321
receiving faxes in memory 117	321
receiving in Answering Machine mode 114	321
receiving in DRPD mode 115	321
receiving in Fax mode 114	321
receiving in secure mode 116	321
receiving in Tel mode 114	321
receiving with ext. telephone 115	321
redialing the last number 109	321
sending a fax in the computer 110	321
sending a priority fax 112	321
fax feature 109	321
fax sending	321
multi sending 64	321
faxing	322
adjusting darkness 66	322
adjusting resolution 65	322
preparing to fax 63	322
receiving in Fax mode 65	322
features 4	322
machine features 63	322
print media feature 115	322
front view 19	322
G	322
general icons 12	322
general settings 73	322
glossary 171	322
google cloud printing 60	322
I	322
id copy 59	322
ID copy button 21, 22	322
J	322
jam	322
clearing original document 93	322
clearing paper 96	322
tips for avoiding paper jams 92	322
L	322
LCD display	322
browsing the machine status 67, 69, 70, 76	322
Linux	322
common Linux problems 164	322
driver installation for network connected 18	322
driver installation for USB cable connected 6	322
driver reinstallation for USB cable connected 7	322
printer properties 98	322
printing 97	322
scanning 107	322
system requirements 120	322
unifled driver configurator 138	322
using SetIP 12	322
linux scanning 107	322
loading	322
paper in manual feeder/multi-purpose tray 39	322
paper in the tray1 38	322
special media 41	322
loading originals 48	322
M	322
Mac	322
common Mac problems 163	322
driver installation for network connected 17	322
driver installation for USB cable connected 4	322
driver reinstallation for USB cable connected 5	322
printing 95	322
scanning 106	322
system requirements 119	322
using SetIP 11	322
mac	322
scanning 106	322
machine information 67, 69, 70, 76	322
machine setup	322
machine status 67, 69, 70, 76	322
maintenance parts 70	322
manual feeder/multi-purpose tray	322
loading 39	322
menu overview 30	322
multi-purpose tray	322
tips on using 39	322
using special media 41	322
N	323
network	323
driver installation	323
Linux 18	323
Mac 17	323
UNIX 19	323
Windows 14	323
general setup 78	323
installing environment 121	323
introducing network programs 9	323
IPv6 configuration 22	323
SetIP program 10, 11, 12, 49	323
wired network setup 10	323
wireless network setup 25	323
n-up printing	323
Mac 96	323
O	323
optional tray	323
loading paper 38	323
overlay printing	323
create 93	323
delete 93	323
print 93	323
P	323
placing a machine	323
adjusting the altitude 81	323
preparing originals type 47	323
print	323
general setup 65	323
mobile OS 57	323
mobileprint 57	323
print media	323
card stock 45	323
envelope 42	323
labels 44	323
output support 115	323
preprinted paper 46	323
setting the paper size 46	323
setting the paper type 46	323
special media 41	323
transparency 43	323
print menu 65	323
printer preferences	323
Linux 98	323
printer status	323
general information 130	323
Printing 51	323
printing	323
changing the default print settings 87	323
Linux 97	323
Mac 95	323
multiple pages on one sheet of paper	323
Mac 96	323
printing a document	323
Windows 51	323
printing on both sides of paper	323
Mac 96	323
printing to a file 88	323
setting as a default machine 87	323
special printer features 89	323
UNIX 99	323
using direct printing utility 94	323
printing a document	323
Linux 97	323
Mac 95	323
UNIX 99	323
printing feature 87	323
problem	323
operating system problems 162	323
problems	323
copying problems 157	323
faxing problems 160	324
paper feeding problems 143	324
power problems 144	324
printing problems 145	324
printing quality problems 149	324
scanning problems 158	324
R	324
rear view 20	324
regulatiory information 123	324
reports	324
machine information 67, 70, 71, 72, 73, 74, 76, 77	324
resolution	324
faxing 65	324
S	324
safety	324
information 13	324
symbols 13	324
samsung printer experience 132	324
Samsung Printer Status 130	324
scan feature 101	324
scanning	324
basic information 101	324
Linux scanning 107	324
Mac scanning 106	324
Scanning from image editing program 104	324
Scanning from network connected machine 102	324
Scanning using the WIA driver 105	324
service contact numbers 166	324
SetIP program 10, 49	324
Special features 80	324
specifications 113	324
print media 115	324
status 21, 23	324
supplies	324
available supplies 69	324
estimated toner cartridge life 72	324
monitoring the supplies life 81	324
ordering 69	324
replacing toner cartridge 76	324
SyncThru Web Service	324
general information 123	324
SyncThru™ Web Service 123	324
T	324
toner cartridge	324
estimated life 72	324
handling instructions 71	324
non-Samsung and refilled 71	324
redistributing toner 73	324
replacing the cartridge 76	324
storing 71	324
tray	324
adjusting the width and length 36	324
changing the tray size 36	324
loading paper in manual feeder/multi-purpose tray 39	324
setting the paper size and type 46	324
U	324
understanding the status LED 104	324
UNIX	324
driver installation for network connected 19	324
printing 99	324
Unix	324
system requirements 120	324
USB cable	324
driver installation 25, 28, 4, 6	324
driver reinstallation 5, 7	325
using help 54, 97	325
W	325
watermark	325
create 91	325
delete 92	325
edit 92	325
Windows	325
common Windows problems 162	325
driver installation for network connected 14	325
driver installation for USB cable connected 25, 28	325
system requirements 118	325
using SetIP 10, 49	325
wireless	325
ad hoc mode 25	325
Infrastructure mode 25	325
USB cable 32, 35	325
WPS	325
disconnecting 30	325
disconnectiong	325
PBC mode 30	325
wireless network	325