Sony DPP FP30 Operating Instructions - Page 35

Symptom, Check, Cause/Solutions - problem

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Page 35 highlights

Symptom The printer driver cannot be installed. The printer does not respond to the printing order from the PC. Check Cause/Solutions • Can you read the CD-ROM with Explorer? c If there is an error with the CD-ROM, you may not be able to read it. If an error message is displayed on your PC, check the contents and remove the source of the problem. Then install the printer driver again. For details on the error contents, see the operating instructions of your PC. • Is there an anti-virus program or other program running on the system? c If there is an anti-virus program or other program running on the system, exit it and then start installing the driver. • Did you log onto Windows c To install the driver in Windows XP/ XP/2000 Professional using an 2000 Professional, log onto Windows Administrator user account? using an Administrator user account. c Check if the ERROR indicator of the printer lights or flashes. If it does, do the following procedures, which may solve the problem: 1 Turn off and then on the printer. 2 Disconnect the AC power adaptor from the printer. 3 Wait for 5 to 10 seconds, and then connect the AC adaptor again. 4 Restart your computer. If these do not solve the problem, consult with your Sony dealer or service facilities. • Is an error message displayed stating that an c Remove the USB cable and then connect it again. error was detected in output of documents via USB? • Is a PictBridge-compliant digital camera connected to the printer? c You cannot connect a PictBridgecompliant digital camera and the PC to the printer at the same time. Remove the cable from the PICTBRIDGE connector and connect the PC again to the printer. Troubleshooting 35 GB

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35
GB
Troubleshooting
Symptom
The printer
driver cannot be
installed.
The printer does
not respond to
the printing
order from the
PC.
Check
• Can you read the CD-ROM
with Explorer?
• Is there an anti-virus
program or other program
running on the system?
•
Did you log onto Windows
XP/2000 Professional using an
Administrator user account?
• Is an error message
displayed stating that an
error was detected in output
of documents via USB?
• Is a PictBridge-compliant
digital camera connected to
the printer?
Cause/Solutions
c
If there is an error with the CD-ROM,
you may not be able to read it.
If an
error message is displayed on your PC,
check the contents and remove the
source of the problem.
Then install the
printer driver again.
For details on the
error contents, see the operating
instructions of your PC.
c
If there is an anti-virus program or other
program running on the system, exit it
and then start installing the driver.
c
To install the driver in Windows XP/
2000 Professional, log onto Windows
using an Administrator user account.
c
Check if the ERROR indicator of the
printer lights or flashes.
If it does, do the
following procedures, which may solve
the problem:
1
Turn off and then on the printer.
2
Disconnect the AC power adaptor
from the printer.
3
Wait for 5 to 10 seconds, and then
connect the AC adaptor again.
4
Restart your computer.
If these do not solve the problem,
consult with your Sony dealer or service
facilities.
c
Remove the USB cable and then connect
it again.
c
You cannot connect a PictBridge-
compliant digital camera and the PC to
the printer at the same time. Remove the
cable from the PICTBRIDGE connector
and connect the PC again to the printer.