Sony DSC-H9B Cyber-shot® Handbook - Page 119
Computers, connect your computer to the camera. - dsc h 90
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Troubleshooting Computers You do not know if the OS of your computer is compatible with the camera. • Check "Recommended computer environment" on page 89 for Windows, and page 105 for Macintosh. "Memory Stick PRO Duo" is not recognized by a computer with a "Memory Stick" slot. • Check that the computer and the Memory Stick Reader/Writer support "Memory Stick PRO Duo". Users of computers and Memory Stick Readers/Writers made by manufacturers other than Sony should contact those manufacturers. • If "Memory Stick PRO Duo" is not supported, connect the camera to the computer (pages 92 and 105). The computer recognizes the "Memory Stick PRO Duo". Your computer does not recognize your camera. • Turn on the camera. • When the battery level is low, install the charged battery pack or use the AC adaptor (not supplied) (page 91). • Set [USB Connect] to [Mass Storage] (page 76). • Use the cable for multi-use terminal (supplied) (page 92). • Disconnect the cable for multi-use terminal from both the computer and the camera, and connect it again firmly. • Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer. • Connect the camera directly to your computer without passing through a USB hub or other device (page 92). • The software (supplied) is not installed. Install the software (page 90). • Your computer does not properly recognize the device because you connected the camera and your computer with the cable for multi-use terminal before you install the software (supplied). Delete the erroneously recognized device from your computer, then install the USB driver (see the next item). The "Removable disk" icon does not appear on the computer screen when you connect your computer to the camera. • Follow the procedure below to install the USB driver again. The following procedure is for a Windows computer. 1 Right-click [My Computer] to display the menu, then click [Properties]. The "System Properties" screen appears. 2 Click [Hardware] t [Device Manager]. The "Device Manager" appears. 3 Right-click [ Sony DSC], then click [Uninstall] t [OK]. The device is deleted. 4 Install the software (page 90). A USB driver is also installed. 119 Troubleshooting