Sony KV-36FV27 Operating Instructions - Page 65

Other Information Problem Possible Remedies Cannot gain enough volume ❏ Increase the volume of the cable box using the cable box's remote control. when using a cable box Then press TV (FUNCTION) and adjust the TV's volume. Cannot receive channels ❏ Use Auto Program in the Channel menu to add receivable TV channels that are not presently in TV memory (see page 42). Unable to select a channel ❏ Use Auto Program in the Channel menu to add receivable TV channels that are not presently in TV memory (see page 42). Lost password ❏ In the password screen (see page 44), enter the following master password: 4357. The master password clears your previous password; it cannot be used to temporarily unblock channels. Cannot change channels ❏ If you are using the TV to change channels, be sure the TV FUNCTION with the remote control button is selected. ❏ If you are using another device to change channels, be sure you have not inadvertantly switched your TV from the channel 3 or 4 setting. Use the Channel Fix feature to "fix" the channel based on the hookup you used (see page 42). ❏ If you are using another device to change channels, be sure to press the green "FUNCTION" button for that device. For example, if you are using your VCR to change channels, be sure to press the VCR/DVD FUNCTION button. Cannot cycle through the ❏ Be sure the Video Label feature has not been set to "Skip" (see page 49). other video equipment connected to the TV There is a black box on ❏ You have selected a text option in the Setup menu and no text is available. the screen (See page 48 to reset Setup selections.) To turn off this feature, select OFF in the Caption Vision option. If you were trying to select closed captioning, select CC1 instead of TEXT 1-4. The remote control will ❏ Press the TV FUNCTION button. You may have inadvertantly pressed the not work in PIP mode VCR/DVD FUNCTION button, which changes the PIP buttons to VCR mode. There is no window picture ❏ Be sure your window picture is set to a video source/channel that has a or it is just static program airing. ❏ You may be tuned to a video input with nothing connected to it. Try cycling through your video inputs using the PIP TV/VIDEO button. ❏ PIP is not set to receive a signal from the AUX input. If you connected a VCR, DVD player or Satellite Receiver to the AUX input on the TV, it will not show in the small window picture. I get the same program in ❏ Both may be set to the same channel. Try changing channels in either the the window picture as in main picture or the window picture. the main picture ❏ You may using a cable box for all your channels. If you must have a cable box to unscramble all channels, then you are limited to only one picture (because that is all that the cable box allows - one channel at a time). But if you need the cable box only part time (to unscramble premium channels), then you can use PIP when you are not using the cable box (when you use the CATV cable without going through the box). I cannot get anything but ❏ Be sure the video label has not been set to skip your video inputs. (See the TV in my window picture Setup menu on page 49.) If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Direct Response Center at 1-800-222-SONY (7669) (U.S. residents only) or (416) 499-SONY (7669) (Canadian residents only). 57