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Sony NW-WS414 User Manual - Page 56

What can I do to solve a problem?, Customer support website

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Earbuds (1 set) Swimming Earbuds (1 set) USB Cradle (1) USB Cable (1) Adjustment band (1) Startup Guide Instruction Manual Read Before Using your Walkman in a Pool or the Ocean Design and specifications are subject to change without notice. [81] Troubleshooting Troubleshooting What Can I Do to Solve a Problem? What can I do to solve a problem? If your Walkman does not function as expected, try the following steps to resolve the issue. Before restarting your Walkman, disconnect the Walkman from your computer and check that no content such as music is being played back. Otherwise, the data may be damaged. You can then restart the Walkman safely. 1. Check the topic on the issue in "Q&A." 2. Connect your Walkman to your computer to charge the battery. You may be able to resolve some issues by charging the battery. 3. Press and hold the button ( ) for about 10 seconds to restart your Walkman. 4. Check information on the issue in the help of the software having problems. 5. Look up information on the issue on one of the customer support websites. 6. If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer. Note Data will not be deleted, nor will any settings be changed by restarting. [82] Troubleshooting Troubleshooting What Can I Do to Solve a Problem? Customer support website

Section	Page
Digital Music PlayerNW-WS413/WS414	1
How to Use	1
Getting Started	1
Customer Registration Website	1
Before Use	1
Enjoying Using Your Walkman	1
Parts and Controls	1
Power/Charging	1
Basic Operations	1
How to Place Your Walkman on Your Ears	1
LED Lamp	2
Using Your Walkman while Swimming	2
Connecting Your Walkman to Your Computer	2
Initializing/Updating	2
Using the Contents	2
Transferring/Deleting Content	2
Operation Flow for Transferring Content to Your Walkman	2
Installing Music Center for PC	2
Installing Content Transfer	3
Importing Content to the Software	3
Transferring Content to Your Walkman	3
Deleting Content from Your Walkman	3
Operating with Music Center for PC	3
Music	3
Playing Music	3
Deleting Songs	4
Music Settings	4
Ambient Sound Mode	4
What is Ambient Sound Mode?	4
Using the Ambient Sound Mode	4
Announcement	4
Precautions	4
Customer Support Website	4
Specifications	4
Specifications	4
Troubleshooting	5
Troubleshooting	5
What Can I Do to Solve a Problem?	5
Q&A	5
Operation	5
Sound	5
Power	5
Connection to a Computer	6
Playing/Deleting Content	6
Water Resistant Performance	6
Fitting	6
Other	6
[1] How to UseGetting StartedCustomer Registration Website Customer registration website	6
For customers in the USA:	7
For customers in Canada:	7
English	7
French	7
For customers in Latin America:	7
For customers in Europe:	7
For customers in Asia/Oceania/Middle East/Africa:	7
English/Korean/Traditional Chinese	7
Simplified Chinese	7
[2] How to UseGetting StartedBefore Use Before first use	7
About model names mentioned in this “Help Guide”	7
Computer system requirements when connecting your Walkman	8
Battery charging	8
About images used in this “Help Guide”	8
[3] How to UseGetting StartedBefore Use Walkman instruction manuals	8
(Startup Guide) (paper)	8
Instruction Manual (paper)	8
Read Before Using your Walkman in a Pool or the Ocean	8
Help Guide	8
Important Information	8
[4] How to UseGetting StartedEnjoying Using Your Walkman 3 steps to listening to music	8
[5] How to UseGetting StartedEnjoying Using Your Walkman Various ways to enjoy using your Walkman	9
Using your Walkman while swimming	9
[6] How to UseGetting StartedParts and Controls Parts and controls	9
[7] How to UseGetting StartedParts and Controls About the differences between the two types of earbuds	10
Note	11
[8] How to UseGetting StartedParts and Controls Changing the earbuds	11
Hint	12
[9] How to UseGetting StartedPower/Charging Turning the power on	12
Hint	12
[10] How to UseGetting StartedPower/Charging Turning the power off	12
Hint	13
[11] How to UseGetting StartedPower/Charging Charging the battery	13
Hint	13
Note	13
[12] How to UseGetting StartedPower/Charging Extending the battery life	14
[13] How to UseGetting StartedPower/Charging Notes on charging the battery	14
[14] How to UseBasic OperationsHow to Place Your Walkman on Your Ears How to place your Walkman on your ears	14
Hint	15
Note	15
[15] How to UseBasic OperationsHow to Place Your Walkman on Your Ears Improving the fit	15
Stabilizing your Walkman with the adjustment band (supplied)	15
Stabilizing your Walkman with swimming goggles	16
Note	16
[16] How to UseBasic OperationsHow to Place Your Walkman on Your Ears Taking your Walkman off	16
Note	16
[17] How to UseBasic OperationsLED Lamp Confirming the Walkman status by the OPR lamp	16
When you turn on your Walkman	17
During playback or pause	17
While connected to a computer	17
[18] How to UseBasic OperationsUsing Your Walkman while Swimming Water resistant and dust proofing performance of this Walkman	18
[19] How to UseBasic OperationsUsing Your Walkman while Swimming Liquids that the water resistant performance specifications apply to	18
[20] How to UseBasic OperationsUsing Your Walkman while Swimming Changing the earbuds to Swimming earbuds	18
[21] How to UseBasic OperationsUsing Your Walkman while Swimming How the sound becomes muffled while you are swimming	19
[22] How to UseBasic OperationsUsing Your Walkman while Swimming If the sound becomes muffled while swimming	20
Removing water from your ears	20
Removing water from headphones	20
[23] How to UseBasic OperationsUsing Your Walkman while Swimming Notes while swimming in a pool or the ocean	21
Notes on Ambient Sound Mode	21
[24] How to UseBasic OperationsUsing Your Walkman while Swimming Notes on charging the battery after swimming	22
[25] How to UseBasic OperationsConnecting Your Walkman to Your Computer Connecting to a computer	22
Note	23
Hint	23
[26] How to UseBasic OperationsConnecting Your Walkman to Your Computer Notes on connecting your Walkman to a computer	23
[27] How to UseBasic OperationsInitializing/Updating Restarting your Walkman	23
Note	23
[28] How to UseBasic OperationsInitializing/Updating Resetting to the factory settings	23
[29] How to UseBasic OperationsInitializing/Updating Formatting memory	24
Note	25
[30] How to UseBasic OperationsInitializing/Updating Updating the system software of your Walkman	25
Hint	25
[31] How to UseBasic OperationsInitializing/Updating Displaying your Walkman information	25
[32] How to UseBasic OperationsUsing the Contents About the differences between the two types of earbuds	26
Note	26
[33] How to UseBasic OperationsUsing the Contents Changing the earbuds	26
Hint	27
[34] How to UseTransferring/Deleting ContentOperation Flow for Transferring Content to Your Walkman Preparing content using a Windows computer	27
Hint	27
[35] How to UseTransferring/Deleting ContentOperation Flow for Transferring Content to Your Walkman Preparing content using a Mac computer	28
Hint	28
[36] How to UseTransferring/Deleting ContentInstalling Music Center for PC About Music Center for PC	28
[37] How to UseTransferring/Deleting ContentInstalling Music Center for PC Installing Music Center for PC	28
[38] How to UseTransferring/Deleting ContentInstalling Content Transfer About Content Transfer	29
[39] How to UseTransferring/Deleting ContentInstalling Content Transfer Installing Content Transfer	29
[40] How to UseTransferring/Deleting ContentImporting Content to the Software Importing and transferring content from media using Music Center for PC	29
Hint	30
[41] How to UseTransferring/Deleting ContentImporting Content to the Software Importing content on your Windows computer into Music Center for PC	30
[42] How to UseTransferring/Deleting ContentTransferring Content to Your Walkman Transferring content using Music Center for PC	30
Note	31
[43] How to UseTransferring/Deleting ContentTransferring Content to Your Walkman Transferring content using Content Transfer	31
[44] How to UseTransferring/Deleting ContentTransferring Content to Your Walkman Transferring content using Explorer	31
Note	32
[45] How to UseTransferring/Deleting ContentTransferring Content to Your Walkman Transferring content using the Finder	32
Note	33
[46] How to UseTransferring/Deleting ContentTransferring Content to Your Walkman Notes for transferring content such as music from your computer	33
Note	34
[47] How to UseTransferring/Deleting ContentDeleting Content from Your Walkman Deleting content from your Walkman using Music Center for PC	34
[48] How to UseTransferring/Deleting ContentDeleting Content from Your Walkman Deleting content from your Walkman using Content Transfer	34
[49] How to UseTransferring/Deleting ContentDeleting Content from Your Walkman Deleting content from your Walkman using Explorer	35
Note	35
[50] How to UseTransferring/Deleting ContentDeleting Content from Your Walkman Deleting content from your Walkman using the Finder	35
Note	36
[51] How to UseTransferring/Deleting ContentOperating with Music Center for PC Deleting content imported to Music Center for PC	36
[52] How to UseMusicPlaying Music Preparing music	36
[53] How to UseMusicPlaying Music Playing music	37
Hint	37
Note	37
[54] How to UseMusicPlaying Music Volume operation (Only for countries/areas complying with European and Korean Directives)	37
Note	37
[55] How to UseMusicPlaying Music Adjusting the volume	38
Hint	38
Note	38
[56] How to UseMusicPlaying Music Skipping to the previous/next song	38
Hint	39
[57] How to UseMusicPlaying Music Fast-forwarding/fast-rewinding the current song	39
Hint	39
[58] How to UseMusicPlaying Music Skipping to the previous/next folder/playlist/album	39
[59] How to UseMusicPlaying Music Shuffle playback	40
Note	40
[60] How to UseMusicPlaying Music Repeat playback	40
Hint	41
[61] How to UseMusicPlaying Music Repeatedly playing the current song	41
Hint	41
Note	41
[62] How to UseMusicPlaying Music Changing the playback order to Folder Play/Playlist Play/Album Play	41
[63] How to UseMusicDeleting Songs Deleting songs	42
Hint	42
Note	42
[64] How to UseMusicMusic Settings Moderating the differences in volume level between songs	43
[65] How to UseMusicMusic Settings Limiting the volume	43
[66] How to UseAmbient Sound ModeWhat is Ambient Sound Mode? What is Ambient Sound Mode?	44
Note	44
Note	44
Hint	45
[67] How to UseAmbient Sound ModeUsing the Ambient Sound Mode Selecting an Ambient Sound Mode	45
[68] How to UseAnnouncementPrecautions Notes on handling your Walkman	45
Warning	45
Notes on storing lithium-ion rechargeable batteries	47
[69] How to UseAnnouncementPrecautions Notes on headphones	47
Road safety	47
Preventing hearing damage	47
Consideration for others	47
About the in-ear headphones	48
[70] How to UseAnnouncementPrecautions Notes on the software	48
[71] How to UseAnnouncementPrecautions Notes while swimming in a pool or the ocean	48
Notes on Ambient Sound Mode	49
[72] How to UseAnnouncementPrecautions Notes on charging the battery after swimming	49
[73] How to UseAnnouncementPrecautions Maintenance of your Walkman	49
Care and cleaning after swimming in a pool or the ocean	49
Note	51
[74] How to UseAnnouncementCustomer Support Website Customer support website	51
For customers in the USA:	51
For customers in Canada:	51
English	51
French	51
For customers in Latin America:	51
For customers in Europe:	51
For customers in Asia/Oceania/Middle East/Africa:	51
English	51
Korean	51
Simplified Chinese	51
Traditional Chinese	52
For customers who purchased the overseas models:	52
[75] How to UseSpecificationsSpecifications Specifications	52
Interface	52
USB	52
Microphone	52
Output (headphones)	52
Sound Effects	52
Power Source	52
Charging Time	52
Operating temperature	52
Mass	52
Water resistance/dust proofing	52
Capacity (User available capacity) (*1)	52
[76] How to UseSpecificationsSpecifications Battery life	53
Battery life (continuous playback)	53
Note	53
Settings for battery life measurement	53
[77] How to UseSpecificationsSpecifications Maximum recordable number of songs and time (Approx.)	53
Number	53
NW-WS413	53
NW-WS414	54
Time	54
NW-WS413	54
NW-WS414	54
[78] How to UseSpecificationsSpecifications Supported formats	54
Music (Music player)	54
[79] How to UseSpecificationsSpecifications System requirements	55
[80] How to UseSpecificationsSpecifications Contents	55
[81] TroubleshootingTroubleshootingWhat Can I Do to Solve a Problem? What can I do to solve a problem?	56
Note	56
[82] TroubleshootingTroubleshootingWhat Can I Do to Solve a Problem? Customer support website	56
For customers in the USA:	57
For customers in Canada:	57
English	57
French	57
For customers in Latin America:	57
For customers in Europe:	57
For customers in Asia/Oceania/Middle East/Africa:	57
English	57
Korean	57
Simplified Chinese	57
Traditional Chinese	57
For customers who purchased the overseas models:	57
[83] TroubleshootingQ&AOperation Your Walkman does not operate or the power does not turn on.	57
[84] TroubleshootingQ&AOperation Your Walkman does not work properly.	58
[85] TroubleshootingQ&AOperation Your Walkman power turns off or on automatically.	58
[86] TroubleshootingQ&AOperation A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.	58
[87] TroubleshootingQ&AOperation The earbuds supplied with the headphones are missing.	58
[88] TroubleshootingQ&AOperation You want to back up the content such as music stored on your Walkman.	59
[89] TroubleshootingQ&AOperation You want to find the product name (model name) of your Walkman.	59
[90] TroubleshootingQ&AOperation The voice guidance “Check the volume level” is heard.	59
[91] TroubleshootingQ&ASound There is no sound.	59
[92] TroubleshootingQ&ASound Content such as music suddenly stops during playback.	59
[93] TroubleshootingQ&ASound Noise is generated.	60
[94] TroubleshootingQ&ASound Volume cannot be turned up, or the volume remains low when the playback volume is turned up.	60
[95] TroubleshootingQ&ASound Sound is interrupted or skips.	60
[96] TroubleshootingQ&APower You cannot charge your Walkman.	60
[97] TroubleshootingQ&APower How long is the life of the built-in rechargeable battery?	61
[98] TroubleshootingQ&APower The rechargeable battery needs to be replaced.	61
[99] TroubleshootingQ&APower The battery life is short.	61
[100] TroubleshootingQ&APower How long is the standard battery duration?	62
[101] TroubleshootingQ&APower How long does it take to charge the battery?	62
[102] TroubleshootingQ&AConnection to a Computer The computer does not recognize your Walkman.	62
[103] TroubleshootingQ&AConnection to a Computer You cannot install software to your computer.	62
[104] TroubleshootingQ&AConnection to a Computer The progress bar on the install screen does not proceed while installing the software.	63
[105] TroubleshootingQ&AConnection to a Computer Your Walkman is not recognized by Music Center for PC.	63
[106] TroubleshootingQ&AConnection to a Computer Content such as music cannot be transferred from the computer to your Walkman.	63
[107] TroubleshootingQ&APlaying/Deleting Content You cannot play content such as music transferred to your Walkman.	64
[108] TroubleshootingQ&APlaying/Deleting Content Content such as music suddenly stops during playback.	65
[109] TroubleshootingQ&APlaying/Deleting Content Playback progresses to the next album when repeat playback is set.	65
[110] TroubleshootingQ&APlaying/Deleting Content Songs are only played within a limited range such as within one album.	65
[111] TroubleshootingQ&AWater Resistant Performance Sound becomes muffled when using your Walkman in water, such as when swimming.	65
[112] TroubleshootingQ&AWater Resistant Performance You dropped your Walkman in water.	65
[113] TroubleshootingQ&AFitting The headphones are not firmly seated on your ears.	66
[114] TroubleshootingQ&AFitting The neckband part does not fit.	66
[115] TroubleshootingQ&AFitting The earbuds do not fit.	66