Sony NW-WS414 User Manual - Page 63

while installing the software.

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With a Windows computer, you may not be able to install the software if your account does not have administrator privileges or if you have not logged in as a computer administrator. Log in using an account with administrator privileges or as the computer's administrator. Furthermore, if two-byte characters are used in the user name, create a new account using only one-byte characters in the user name. With a Windows computer, a message dialog may be hidden by the install screen, making the install process seem stopped. Press and hold the "Alt" key while pressing the "Tab" key several times. When the dialog is displayed, follow the instructions in the dialog box. [104] Troubleshooting Q&A Connection to a Computer The progress bar on the install screen does not proceed while installing the software. Wait until the installation is completed, because it is progressing properly. Installation may take 30 minutes or more depending on the computer used. [105] Troubleshooting Q&A Connection to a Computer Your Walkman is not recognized by Music Center for PC. Your Walkman may not be recognized by the computer. Disconnect the Walkman from the computer, and then reconnect it. The software may have failed to install correctly. Use the installer to re-install the software. The imported data will remain untouched. If the remedies above do not solve the problem, press and hold the button for about 10 seconds to restart your Walkman, and then connect again via USB. [106] Troubleshooting Q&A Connection to a Computer Content such as music cannot be transferred from the computer to your Walkman. Check that the USB connection to the computer is made properly. Use the supplied USB cable. You may not be able to transfer content when using a USB hub. Connect directly to the USB connector on your computer. The version of the installed Music Center for PC may not be the latest. Install the latest version via the Internet. There is not enough free space in your Walkman, or the number of files has exceeded the maximum number of transferable files. Delete any unnecessary content to increase free space. For details on the number of files recordable, see the following.

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With a Windows computer, you may not be able to install the software if your
account does not have administrator privileges or if you have not logged in as a
computer administrator. Log in using an account with administrator privileges or as
the computer's administrator. Furthermore, if two-byte characters are used in the
user name, create a new account using only one-byte characters in the user
name.
With a Windows computer, a message dialog may be hidden by the install screen,
making the install process seem stopped. Press and hold the “Alt” key while
pressing the “Tab” key several times. When the dialog is displayed, follow the
instructions in the dialog box.
[104] Troubleshooting
Q&A
Connection to a Computer
The progress bar on the install screen does not proceed
while installing the software.
Wait until the installation is completed, because it is progressing properly.
Installation may take 30 minutes or more depending on the computer used.
[105] Troubleshooting
Q&A
Connection to a Computer
Your Walkman is not recognized by Music Center for PC.
Your Walkman may not be recognized by the computer. Disconnect the Walkman
from the computer, and then reconnect it.
The software may have failed to install correctly. Use the installer to re-install the
software. The imported data will remain untouched.
If the remedies above do not solve the problem, press and hold the
button for
about 10 seconds to restart your Walkman, and then connect again via USB.
[106] Troubleshooting
Q&A
Connection to a Computer
Content such as music cannot be transferred from the
computer to your Walkman.
Check that the USB connection to the computer is made properly.
Use the supplied USB cable.
You may not be able to transfer content when using a USB hub. Connect directly
to the USB connector on your computer.
The version of the installed Music Center for PC may not be the latest. Install the
latest version via the Internet.
There is not enough free space in your Walkman, or the number of files has
exceeded the maximum number of transferable files. Delete any unnecessary
content to increase free space. For details on the number of files recordable, see
the following.