Toshiba PA5281U-1PRP Thunderbolt 3 User Guide - Page 28

How Standby/Sleep/Hibernation Mode Affects, Devices Attached to the dock, Troubleshooting

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Toshiba Thunderbolt™ 3 Dock How Standby/Sleep/Hibernation Mode Affects Devices Attached to the dock External Monitors The external monitor connected to the dock goes blank if the computer enters standby/sleep/hibernation mode. When in Duplicate mode, the external monitor retains the settings it had previoulsly when the computer resumes from standby/sleep/hibernation mode. When in Extend Mode, windows that were previously on the external monitor might appear on the built-in display of the computer when the computer resumes from standby/sleep/hibernation mode. You might need to reposition the windows by dragging them to the external desktop again. Also, if the external monitor is in Extend mode and the computer requires you to log in after resuming from standby/sleep/hibernation mode, the login screen appears on the primary computer display, not the external monitor. This is consistent with Windows Operating System standards. Other Devices If another device is connected to a port on the dock and the computer goes into standby/sleep/hibernation mode, that device does not function. Troubleshooting Problem Procedure AC adaptor does not Check the connections to make sure that the power power the dock. cord/adaptor is firmly connected to the dock and a working power outlet. Check the condition of the cord and terminals. If the cord is frayed or damaged, it should be replaced, while if the terminals are soiled, they should be cleaned with a clean cotton cloth. If the AC adaptor still does not power the dock, you should contact TOSHIBA Support. EN-28 User's Manual

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EN-28
User’s Manual
Toshiba Thunderbolt™ 3 Dock
How Standby/Sleep/Hibernation Mode Affects
Devices Attached to the dock
External Monitors
The external monitor connected to the dock goes blank if the computer
enters standby/sleep/hibernation mode.
When in Duplicate mode, the external monitor retains the settings it had
previoulsly when the computer resumes from standby/sleep/hibernation
mode.
When in Extend Mode, windows that were previously on the external
monitor might appear on the built-in display of the computer when the
computer resumes from standby/sleep/hibernation mode. You might need
to reposition the windows by dragging them to the external desktop again.
Also, if the external monitor is in Extend mode and the computer requires
you to log in after resuming from standby/sleep/hibernation mode, the login
screen appears on the primary computer display, not the external monitor.
This is consistent with Windows
Operating System standards.
Other Devices
If another device is connected to a port on the dock and the computer goes
into standby/sleep/hibernation mode, that device does not function.
Troubleshooting
Problem
Procedure
AC adaptor does not
power the dock.
Check the connections to make sure that the power
cord/adaptor is firmly connected to the dock and a
working power outlet.
Check the condition of the cord and terminals.
If the cord is frayed or damaged, it should be
replaced, while if the terminals are soiled, they
should be cleaned with a clean cotton cloth.
If the AC adaptor still does not power the dock,
you should contact TOSHIBA Support.