Toshiba PA5281U-1PRP Thunderbolt 3 User Guide - Page 29

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Toshiba Thunderbolt™ 3 Dock Others Problem Procedure No video on the Make sure the computer is connected with the dock. monitors attached to Check the Using your dock for the first time section the video output ports in this manual to re-connect the dock to the on the dock. computer. Make sure that the video cable is tightly secured to the video port in the dock and that the display output setting of the monitor is set to the correct mode. This might be due to that the monitor(s) support higher resolutions than what the dock is able to support. Check the Configuring Video Ports section in this manual for details. If only one monitor is shown, while the other is not, go to the Intel® Graphics Control Panel to select the output for the second monitor. Only a maximum of three external monitors are supported. The USB ports are Check the Using your dock for the first time section not functioning on the in this manual to re-connect the dock to the dock. computer. Remove the USB device from the dock and then reconnect it to a free port in order to ensure that it is firmly attached. Ensure that any required USB device drivers are properly installed. To achieve this, refer to both the device documentation and the operating system documentation. The RJ-45 LAN port is not functioning. Check the Using your dock for the first time section in this manual to re-connect the dock to the computer. Check for a firm cable connection between the LAN port and the LAN hub. Accessories of this series of products may vary depending on the model. Please understand no advance notice for further product improvement, appearance design and specification update. The illustration might be a little different from the real product. User's Manual EN-29

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User’s Manual
EN-29
Toshiba Thunderbolt™ 3 Dock
Others
Accessories of this series of products may vary depending on the model.
Please understand no advance notice for further product improvement,
appearance design and specification update.
The illustration might be a little different from the real product.
No video on the
monitors attached to
the video output ports
on the dock.
Make sure the computer is connected with the dock.
Check the
Using your dock for the first time
section
in this manual to re-connect the dock to the
computer.
Make sure that the video cable is tightly secured to
the video port in the dock and that the display
output setting of the monitor is set to the correct
mode.
This might be due to that the monitor(s) support
higher resolutions than what the dock is able to
support. Check the
Configuring Video Ports
section
in this manual for details.
If only one monitor is shown, while the other is not,
go to the Intel
®
Graphics Control Panel to select the
output for the second monitor.
Only a maximum of three external monitors are
supported.
The USB ports are
not functioning on the
dock.
Check the
Using your dock for the first time
section
in this manual to re-connect the dock to the
computer.
Remove the USB device from the dock and then
reconnect it to a free port in order to ensure that it is
firmly attached.
Ensure that any required USB device drivers are
properly installed. To achieve this, refer to both the
device documentation and the operating system
documentation.
The RJ-45 LAN port
is not functioning.
Check the
Using your dock for the first time
section
in this manual to re-connect the dock to the
computer.
Check for a firm cable connection between the LAN
port and the LAN hub.
Problem
Procedure