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Toshiba Tecra R940-Landis-PT439U-05C058G1 User Guide 2 - Page 167

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If Something Goes Wrong If you need further assistance 167 be below the limit specified in the TOSHIBA Sleep utility or the battery may be depleted. Lower the limit in the TOSHIBA Sleep utility to enable charging at the current battery power level, or, if battery power is running low or is depleted, connect the AC adaptor to your computer. ❖ The USB Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification. In those cases, power on the computer to charge the device or use a different charging device. The "USB Wakeup function" does not work. ❖ When the "USB Sleep and Charge function" is set to Enabled the "USB Wakeup function" does not work for ports that support the "USB Sleep and Charge function." In that case, use a USB port that does not have the "USB Sleep and Charge function"-compatible icon ( ), if you have a non-Sleep and Charge USB port available or disable the "USB Sleep and Charge function." For more information, see "Sleep and Charge" on page 126. The eSATA device is not recognized from Sleep or Hibernation mode. A connected eSATA device may not be recognized if it is connected to the computer's eSATA/USB combo port (available on certain models) while the computer is in Sleep or Hibernation mode. If this occurs, disconnect the eSATA device and then reconnect the device while the computer is turned on. NOTE Before connecting the eSATA device to your computer and external power source, read the documentation that came with the device and follow the manufacturer's instructions. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources. ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance.

Section	Page
Tecra® R940/R950 Series User’s Guide	1
Contents	17
Introduction	24
This guide	26
Safety icons	27
Other icons used	27
Your computer’s features and specifications	28
Other documentation	28
Service options	28
Chapter 1: Getting Started	29
Selecting a place to work	29
Setting up a work environment	29
Keeping yourself comfortable	30
Computer user comfort recommendations	30
Good Working Posture	30
Using the notebook with an external keyboard, mouse or monitor	31
Typing style	32
Taking breaks and varying tasks	32
Mobile computing tips	33
Transporting the notebook	33
Seeking additional help	33
Check list	34
Precautions	34
Important information on your computer’s cooling fan	36
Setting up your computer	36
Connecting to a power source	37
Charging the main battery	39
Using the computer for the first time	40
Initial setup	40
Setting up your software	40
Registering your computer with Toshiba	41
To Shut down your computer	41
To Restart your computer	42
To place your computer in Sleep mode	42
Adding optional external devices	43
Adding memory (optional)	43
Installing a memory module	44
Removing a memory module	50
Checking total memory	52
Recovering the Internal Storage Drive	53
Creating recovery media	54
Restoring from recovery media	56
Refresh your PC (with user’s data)	57
Reset your PC	60
Installing drivers and applications	62
Using the Toshiba Dual Pointing Device	63
Adjusting touch pad settings	66
Disabling or enabling the touch pad	67
Scrolling with the touch pad	67
Control buttons	67
Connecting an external device	68
Using external display devices	68
Selecting video cables	69
Connecting an HDMI™-compatible television or display device	69
Connecting an external monitor or projector	69
Connecting an external monitor via the DisplayPort™	70
Directing the display output when you turn on the computer	70
Adjusting the quality of the external display	71
Customizing your computer’s settings	72
Caring for your computer	72
Cleaning the computer	72
Moving the computer	72
Using a computer lock	73
Chapter 2: Learning the Basics	74
Computing tips	74
Using the keyboard	75
Ctrl, Fn, and Alt keys	76
Function keys	76
Special Windows® keys	77
Mouse properties	77
Starting an app	78
Starting an app from the Start screen	78
Saving your work	79
Backing up your work	79
Using the optical disc drive	79
Optical disc drive components	80
Inserting an optical disc	81
Playing optical media	81
Recording optical media	82
Removing a disc with the computer on	83
Removing a disc with the computer off	83
Toshiba’s online resources	83
Chapter 3: Mobile Computing	84
Toshiba’s energy-saver design	84
Running the computer on battery power	85
Battery Notice	85
Power management	86
Using additional batteries	86
Charging the main battery	86
Charging the RTC battery	87
Monitoring main battery power	88
Determining remaining battery power	89
What to do when the main battery runs low	90
Setting battery notifications	90
Conserving battery power	91
Power Plans	92
Using a TOSHIBA Function key to set the Power Plan	93
Using the eco power plan	93
Changing the main battery	94
Removing the battery from the computer	95
Inserting a charged battery	97
Taking care of your battery	98
Safety precautions	98
Maintaining your battery	99
Disposing of used batteries	99
Traveling tips	101
Chapter 4: Exploring Your Computer’s Features	102
Exploring the Start screen	102
Charms	103
Tiles	104
Exploring the desktop	104
Finding your way around the desktop	104
Windows® Store	106
Setting up for communications	106
Connecting your computer to a network	107
Exploring audio features	107
Recording sounds	108
Using external speakers or headphones	108
Using the Web Camera	109
Using an ExpressCard®	109
Inserting an ExpressCard®	110
Removing an ExpressCard®	110
Using the Memory card reader	111
Inserting memory media	112
Removing memory media	112
Using the eSATA/USB combo port	113
Using the expansion port	113
Chapter 5: Utilities	115
Desktop Assist	116
Media & Entertainment	117
Tools & Utilities	118
Support & Recovery	119
eco Utility®	120
Setting passwords	121
Using a supervisor password	121
Using a user password	123
System Settings	124
Sleep and Charge	126
USB Sleep and Charge	126
Enabling/Disabling USB Sleep and Charge	128
Power supply mode settings	128
HDD Protection Utility	129
Function Key	130
Cooling Performance Diagnostic Tool	131
PC Diagnostic Tool	131
PC Health Monitor	132
Recovery Media Creator	133
Service Station	133
TOSHIBA Application Installer	133
TOSHIBA Button Setting	135
Trusted Platform Module (TPM)	135
Fingerprint Utility	136
Fingerprint utility limitations	136
Using the Fingerprint Utility	136
Fingerprint Logon	137
Care and maintenance of your fingerprint reader	137
Fingerprint reader limitations	139
Chapter 6: If Something Goes Wrong	140
Problems that are easy to fix	140
Problems when you turn on the computer	141
The Windows® operating system is not working	143
Using Startup options to fix problems	144
Internet problems	146
The Windows® operating system can help you	146
Fixing a problem with Device Manager	147
Checking device properties	147
Memory problems	148
Power and the batteries	149
Keyboard problems	150
Display problems	151
Disk or storage drive problems	153
Error-checking	153
Optical disc drive problems	155
Sound system problems	156
ExpressCard® problems	156
ExpressCard® checklist	157
Resolving ExpressCard® problems	157
Printer problems	158
Wireless networking problems	159
DVD operating problems	161
Develop good computing habits	162
Data and system configuration backup in the Windows® operating system	163
If you need further assistance	167
Contacting Toshiba	168
Other Toshiba Internet Web sites	168
Toshiba’s worldwide offices	169
Appendix A: TOSHIBA Function Keys	170
Functions	170
Lock (Instant security)	171
Power plan	171
Sleep mode	171
Hibernation mode	171
Output (Display switch)	172
Display brightness	173
Disabling or enabling wireless devices	173
Disabling or enabling the touch pad	173
Cursor control overlay	174
Numeric overlay	174
Scroll lock	174
Volume Mute	174
Optical disk drive	174
Keyboard Function keys	175
Zoom (Display resolution)	175
Appendix B : Power Cord/Cable Connectors	176
Glossary	177
A	179
B	180
C	181
D	182
E	183
F	184
G	184
H	184
I	185
K	185
L	185
M	186
N	187
O	187
P	187
R	188
S	189
T	190
U	190
W	191

Match case Limit results 1 per page

167

If Something Goes Wrong

If you need further assistance

be below the limit specified in the TOSHIBA Sleep utility or

the battery may be depleted. Lower the limit in the TOSHIBA

Sleep utility to enable charging at the current battery power

level, or, if battery power is running low or is depleted, connect

the AC adaptor to your computer.

❖

The USB Sleep and Charge function may not work with certain

external devices even if they are compliant with the USB

specification. In those cases, power on the computer to charge

the device or use a different charging device.

The “USB Wakeup function” does not work.

❖

When the “USB Sleep and Charge function” is set to Enabled

the “USB Wakeup function” does not work for ports that

support the “USB Sleep and Charge function.” In that case, use

a USB port that does not have the “USB Sleep and Charge

function”-compatible icon (

), if you have a non-Sleep and

Charge USB port available or disable the “USB Sleep and

Charge function.” For more information, see

“Sleep and

Charge” on page 126

The eSATA device is not recognized from Sleep or

Hibernation mode.

A connected eSATA device may not be recognized if it is

connected to the computer’s eSATA/USB combo port (available on

certain models) while the computer is in Sleep or Hibernation

mode. If this occurs, disconnect the eSATA device and then

reconnect the device while the computer is turned on.

Before connecting the eSATA device to your computer and external

power source, read the documentation that came with the device and

follow the manufacturer’s instructions.

If you need further assistance

If you have followed the recommendations in this chapter and are

still having problems, you may need additional technical assistance.

Since some problems may be related to the operating system or the

program you are using, it is important to investigate other sources.

❖

Review the troubleshooting information in your operating

system documentation.

❖

If the problem occurs while you are running a program, consult

the program’s documentation for troubleshooting suggestions.

Contact the software company’s technical support group for

their assistance.

NOTE