Yamaha R-N500 Owners Manual - Page 50

Troubleshooting ■ USB and network Problem Cause Remedy The unit does not detect the USB device. Folders and files in the USB device cannot be viewed. The network feature does not function. The unit does not detect the PC. The files in the PC cannot be viewed or played back. The Internet radio cannot be played. The application for smartphone/tablet "NP Controller" does not detect the unit. Firmware update via the network is failed. The USB device is not connected to the USB jack securely. The file system of the USB device is not FAT16 or FAT32. The data in the USB device is protected by the encryption. Turn off the unit, reconnect your USB device, and turn the unit on again. Use a USB device with FAT16 or FAT32 format. Use a USB device without an encryption function. The network parameters (IP address) have not been obtained properly. The media sharing setting is not correct. Some security software installed on your PC is blocking the access of the unit to your PC. The unit and PC are not in the same network. The MAC address filter is enabled on the unit. The files are not supported by the unit or the media server. The selected Internet radio station is currently not available. The selected Internet radio station is currently broadcasting silence. Access to the network is restricted by the firewall settings of your network devices (such as the router). The MAC address filter is enabled on the unit. The unit and smartphone/tablet are not in the same network. It may not be possible depending on the condition of the network. Enable the DHCP server function on your router and set "DHCP" in the "SETUP" menu to "On" on the unit. If you want to configure the network parameters manually, check that you are using an IP address which is not used by other network devices in your network. Configure the sharing setting and select the unit as a device to which music contents are shared. Check the settings of security software installed on your PC. Check the network connections and your router settings, and then connect the unit and the PC to the same network. In "MAC Filter" in the "SETUP" menu, disable the MAC address filter or specify the MAC address of your PC to allow it to access to the unit. Use the file format supported by both the unit and the media server. For information about the file formats supported by the unit, see "Playing back music stored on media servers (PCs/NAS)". There may be a network problem at the radio station, or the service may have been stopped. Try the station later or select another station. Some Internet radio stations broadcast silence at certain of times of the day. Try the station later or select another station. Check the firewall settings of your network devices. The Internet radio can be played only when it passes through the port designated by each radio station. The port number varies depending on the radio station. In "MAC Filter" in the "Network Setup", disable the MAC address filter or specify the MAC address of your smartphone/tablet to allow it to access to the unit. Check the network connections and your router settings, and then connect the unit and smartphone/ tablet to the same network. Update the firmware via the network again or use a USB memory device. See page - - - 35 - - 13 35 24 - - - 35 - 38 46 En