ZyXEL NBG5615 User Guide - Page 205
Internet Access
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Chapter 25 Troubleshooting 2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. 3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java enabled. See Appendix A on page 211. 4 Make sure your computer is in the same subnet as the NBG5615. (If you know that there are routers between your computer and the NBG5615, skip this step.) • If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Section 13.4 on page 130. • If there is no DHCP server on your network, make sure your computer's IP address is in the same subnet as the NBG5615. See Section 13.4 on page 130. 5 Reset the device to its factory defaults, and try to access the NBG5615 with the default IP address. See Section 1.5 on page 16. 6 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions • Try to access the NBG5615 using another service, such as Telnet. If you can access the NBG5615, check the remote management settings and firewall rules to find out why the NBG5615 does not respond to HTTP. • If your computer is connected to the WAN port or is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port. I can see the Login screen, but I cannot log in to the NBG5615. 1 Make sure you have entered the password correctly. The default password is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on. 2 This can happen when you fail to log out properly from your last session. Try logging in again after 5 minutes. 3 Disconnect and re-connect the power adaptor or cord to the NBG5615. 4 If this does not work, you have to reset the device to its factory defaults. See Section 25.5 on page 207. 25.4 Internet Access I cannot access the Internet. NBG5615 User's Guide 205