1996 Pontiac Grand Am Owner's Manual - Page 332

The PONTIAC CARES philosophy and elementsare designed tomake you realize that Pontiac recognizes you as a valuable customer, appreciatesyour purchase of decision, andis dedicated to taking care the most important person ...YOU! PONTIAC CARES is: A valuable featurethat comes with every Pontiac, a feature that offersa multitude of benefits thatcan give you safety, security, comfort and convenience. Customer Satisfaction Procedure What makes up Pontiac Cares? A 3 year/36,000 mile Bumper toB;urnper Warranty 1 RoadsideAssistance CourtesyTransportation All of these elements combine to mal e your driving experience an enjoyable one,and are discussedin greater detailfurther in your owner's manual. Pontiacis focusing on the changing needs of our customers and is committedin giving you an exceptional level of customer care throughoutthe ownership experience, in Our goali s to create total customer enthusiasm our product and our services, and make you the most satisfied customerin the world. Your satisfaction and goodwill are important to your deder and Pontiac. Normally9any concern YOU may have with your vehicle can be h&dled by your selling or servicing dealer. Your dealer has the facility, trained and technicians, special tools up-to-date information to promptly address any issue which may arise. Pontiac has empowered its dealers to make 'my decisions and repair vehicles, and they are eagerto resolve your concern to