1996 Pontiac Grand Am Owner's Manual - Page 339

i If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, should you immediately inform,the National Highway TrafYic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, may open an it in investigation, andif it finds that a safety defect exists a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws may require you to use this program in individual problems between 'you, your dealer, or before filing a claim with a state-run arbitration program General Motors. or in the courts. For further information, contact the To contact NHTSA, you may either the Auto Safety call BBB at 1-800-955-5100 or the Pontiac Customer n Hotline toll-free at1-800-424-9393 (or 366-0123 i the Assistance Center at1-800-PM-CARES. Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 Yo,u can also obtain other information about motor vehicle safety from the Hotline. We prefer you utilize the Customer Satisfaction Procedure before you resort AUTO LINE, but you to may contact the BBB at any time. BBB will attempt The to resolve the complaint serving as an intermediary If between you and Pontiac. this mediation is unsuccessful, an informal hearing will scheduled be where eligible customers may present their case to an impartial third-party arbitrator. you The arbitratorwill make a decision which may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about days from the 40 is made. time you file a claim until a decision REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT ' \ 8-9