1996 Pontiac Grand Am Owner's Manual - Page 338

GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Program* *This program may not be available all states, in depending onstate law. Canadian ownersrefer toYOW Warranty and Owner Assistance Information booklet. General Motors reserves the right to change eligibility in limitations 'and/orto discontinue its participation this pr0gra.m. Both Pontiac and your Pontiac dealer committed to are making sure you are completely satisfied with your new vehicle. Qur experience has shown that, if a situation arises whereyou feel your concernhas not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. 5):. 8. BBB AUTOLINE is out-of-court program to administered by the Better Business Bureau system settle disputes between customers and automobile manufacturers. This programis available free of charge to customers who currentlyown or lease a GM vehicle. . a n If you are not satisfied after following the Customer Satisfaction Procedure, you may contact BBB using the the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 To file a claim, you will be asked to provide your name (VIN), and address, your Vehicle Identification Number and a statementof the natureof your complaint. and Eligibility is limited by vehicle age mileage, and other factors. 9.t I There may be instances where an impartial third party can assistin arriving at a solution to a disagreement regarding vehicle repairsor interpretation of the New Vehide Limited Warranty. To assist in resolving these in disagreements, Pontiac voluntarily participates BBB AUTO LINE. 8-8