BenQ RM8602K Installation Handbook - Page 101
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Content design Check item Does the Check if completed problem still exist? Yes No [Local delivery-device cannot be scanned] Please check if the port & DNS is blocked by ITS. [Cannot upload files to Manager] Please check if you have logged in to Manager by registering an account in Designer. [Cannot add video content] Please check if the video file size is less than 1.5 GB. [Cannot add image content] Please check if the video file size is less than 100 MB. [Cannot add video content] Please check if the video object is fewer than two. If problems cannot be solved after performing the above actions, please re-flash the system firmware. Others Check item Check if completed Does the problem still exist? Yes No [Device shown online but unable to upload/deliver content] Please try to reboot device and check again. [Real time message not shown] It may be caused by network delay, so please wait for a while. If problems cannot be solved after performing the above actions, please re-flash the system firmware. Appendix 4: Basic Troubleshooting Checklists for X-Sign 101
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