BenQ RM8602K Installation Handbook - Page 90

Appendix 3: Basic Troubleshooting Checklists for Video Wall, Part I: customer feedback form (

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Appendix 3: Basic Troubleshooting Checklists for Video Wall Dear Customer, In order to avoid unnecessary delays and a volley of questions back and forth may we ask, kindly fill in the form below. The more comprehensive information we have the faster our response will be. Part I: customer feedback form (customer information and description of problem) Onsite contact person: Phone number: E-mail address: Address of unit: Model name: Serial number: Scalar FW version: LAN FW version: Quantity on site: Quantity affected: Usage time: Problem frequency: ______ unit(s). H ______ units V ______ units ______ unit(s). _______ months/days/hours Constantly Intermittently After a while Problem type: Picture Power Uniformity External (color, etc.) device(s) Other Short problem description Connections: HDMI D-Sub (VGA) DVI Display Port Others 90 Appendix 3: Basic Troubleshooting Checklists for

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Appendix 3: Basic Troubleshooting Checklists for
Appendix 3: Basic Troubleshooting Checklists for Video Wall
Dear Customer,
In order to avoid unnecessary delays and a volley of questions back and forth may we ask, kindly
fill in the form below. The more comprehensive information we have the faster our response
will be.
Part I: customer feedback form (customer information and
description of problem)
Onsite contact person:
Phone number:
E-mail address:
Address of unit:
Model name:
Serial number:
Scalar FW version:
LAN FW version:
Quantity on site:
______ unit(s).
H ______ units
V ______ units
Quantity affected:
______ unit(s).
Usage time:
_______ months/days/hours
Problem frequency:
Constantly
Intermittently
After a while
Problem type:
Picture
Power
Uniformity
(color, etc.)
External
device(s)
Other
Short problem description
Connections:
HDMI
D-Sub (VGA)
DVI
Display Port
Others