BenQ RM8602K Installation Handbook - Page 99

Touchscreen (if device support), Network Connection, Content display, Check item, completed, Does

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Touchscreen (if device support) Check item Does the Check if completed problem still exist? Yes No [Cannot touch icon] Check if the interactive content tier is up to 2+ layer. If problems cannot be solved after performing the above actions, please re-flash the system firmware. Network Connection Check item Check if completed Does the problem still exist? Yes No Please check WAN connection if X-Sign player shows "Internet connection available". • Port No. should be 443. • Cloud server should be: https://Relay.benq.com https://Apiservice.benq.com https://X-Sign.benq.com Please check if the port & DNS is blocked by ITS. • Port No. should be 443. • Cloud server should be: https://Relay.benq.com https://Apiservice.benq.com https://X-Sign.benq.com If problems cannot be solved after performing the above actions, please re-flash the system firmware. Content display Check item Does the Check if completed problem still exist? Yes No [Webview] If a webpage cannot show correctly (ex. animation, picture...etc), please use the embedded browser in the display and check if it can show correctly. Appendix 4: Basic Troubleshooting Checklists for X-Sign 99

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Appendix 4: Basic Troubleshooting Checklists for X-Sign
Touchscreen (if device support)
Network Connection
Content display
Check item
Check if
completed
Does the
problem still
exist?
Yes
No
[Cannot touch icon] Check if the interactive content tier is up to
2+ layer.
If problems cannot be solved after performing the above actions,
please re-flash the system firmware.
Check item
Check if
completed
Does the
problem still
exist?
Yes
No
Please check WAN connection if X-Sign player shows “Internet
connection available”.
• Port No. should be 443.
• Cloud server should be:
https://X-Sign.benq.com
Please check if the port & DNS is blocked by ITS.
• Port No. should be 443.
• Cloud server should be:
https://X-Sign.benq.com
If problems cannot be solved after performing the above actions,
please re-flash the system firmware.
Check item
Check if
completed
Does the
problem still
exist?
Yes
No
[Webview] If a webpage cannot show correctly (ex. animation,
picture...etc), please use the embedded browser in the display and
check if it can show correctly.