BenQ RM8602K Installation Handbook - Page 82

Appendix 2: Basic Troubleshooting Checklists for IFP & IL series Dear Customer, In order to avoid unnecessary delays and a volley of questions back and forth may we ask, kindly fill in the form below. The more comprehensive information we have the faster our response will be. Part I: customer feedback form (customer information and description of problem) Onsite contact person: Phone number: E-mail address: Address of unit: Model name: Quantity on site: Quantity affected: Problem frequency: ______ unit(s). ______ unit(s). Constantly Intermittently After a while Problem type: Touch Power Display Android/APP Other Short problem description Connections visible: HDMI D-Sub (VGA) USB DVI DisplayPort (Figure 1) (Figure 2) (Figure 3) (Figure 4) (Figure 5) Question Yes Are the affected units connected to a faceplate (Figure 6)? Are the cables passing though any wall or floor trunking? Is the original USB cable (Figure 3) provided by BenQ being used? No Not certain 82 Appendix 2: Basic Troubleshooting Checklists for IFP