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Brother International IntelliFax-1800C Users Manual - English - Page 115

Troubleshooting and Routine Maintenance, Troubleshooting, Error Messages

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15 Troubleshooting and 15 Routine Maintenance Troubleshooting IMPORTANT For technical and operational assistance, you must call the country where you purchased the fax machine. Calls must be made from within that country. Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your fax machine often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax-back system. In USA: 1-800-521-2846 In Canada: 1-800-681-9838 1-514-685-5381 In Montreal Or, visit us at: http://solutions.brother.com ERROR MESSAGES ERROR MESSAGE CAUSE ACTION CHECK CARTRIDGE An ink cartridge is not installed properly. Re-install the ink, seating it properly. See page 15-16. CHECK ORIGINAL Original was not inserted or fed properly, or See page 15-3. document was longer than about 40" inches (90cm). CHECK PAPER SIZE CHECK PAPER Your paper is not the correct size. Fax machine is out of paper. Reload the correct size of paper, and then press Black Fax Start. Add paper, and then press Black Fax Start. COMM. ERROR Poor phone line quality caused a communication error. Try the call again. If problem continues, call the telephone company to check your phone line. CONNECTION FAIL You tried to poll a fax machine that is not in Verify the other party's polling setup. Polled Waiting mode. HIGH TEMPERATURE The print head detects high temperature. Use the fax machine in a cool room or lower the temperature. COVER OPEN Control panel cover or top cover is not closed completely. Open and close the covers. DISCONNECTED The other party or other party's fax machine terminated the call. Try to transmit or receive again. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 15 - 1

Section	Page
BHL FAX-1800C US	1
Brother Numbers	3
Brother fax-back system	3
Frequently Asked Questions (FAQs)	3
For Customer Service	3
Dealers/Service Centers (For USA Only)	3
Service Centers (For Canada Only)	3
Ordering Accessories and Supplies	4
Notice – Disclaimer of Warranties (For USA and Canada)	5
Compilation and Publication Notice	5
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only)	6
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only)	7
BROTHER FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only)	8
Quick Reference Guide	9
Sending Black & White Faxes	9
Receiving Faxes	9
Storing Numbers	10
Telephone Operation	10
Making Copies	10
Table of Contents	11
1 Introduction	18
Using This Manual	18
Finding Information	18
Conventions Used in this Manual	18
Test Sheet Procedure and Product Registration (For USA Only)	19
FAX-1800C Control Panel Overview	20
About Fax Machines	22
Custom Features	22
Do You Have Voice Mail on the Phone Line?	22
Why Should There Be Trouble?	22
How Can You Avoid Possible Problems?	22
Fax Tones and Handshake	22
ECM (Error Correction Mode)	23
2 Assembly and Connections	24
Packing List	24
Choosing a Location	25
Assembly	26
Removing the Protective Yellow Bar	26
Setting Up the Fax Machine	27
Loading Paper in the Multi-Purpose Sheet Feeder (Paper Cassette)	31
Installing the Ink Cartridges	32
Important	34
Connecting the Fax Machine	36
Connecting an External Telephone	36
Connecting an External Telephone Answering Device (TAD)	36
Sequence	36
Connections	37
Recording Outgoing Message (OGM)	38
Special Line Considerations	38
Roll Over Phone Lines	38
Two-Line Phone System	38
Converting Telephone Wall Outlets	39
Installing fax machine, External Two-Line TAD and Two-Line Telephone	39
Multi-Line Connections (PBX)	40
If You are Installing the Fax Machine to Work with a PBX:	40
Custom Features on Your Phone Line	41
3 Paper	42
About Paper	42
Handling and Using Special Paper	42
Recommended Paper for the FAX-1800C	42
Paper Capacity of Multi-purpose Sheet Feeder	43
Paper Specifications for Multi-purpose Sheet Feeder	43
Print Area	44
4 On-Screen Programming	45
User-Friendly Programming	45
Menu Selection Table	45
Alternating Displays	45
Navigation Keys	46
Key Operations Table	52
5 Initial Setup	54
Getting Started	54
Setting Paper Type	54
Setting Paper Size	54
Setting Date and Time	55
Setting Station ID	55
Entering Text	56
Inserting Spaces	56
Making Corrections	56
Repeating Letters	56
Special Characters and Symbols	56
Setting the Ring Volume	57
Setting the Beeper Volume	57
Setting the Speaker Volume	58
Setting the Handset Volume	58
Choosing the Handset Volume (For Volume Amplify)	59
Setting Volume Amplify	59
Turning On Automatic Daylight Savings Time	60
Setting Tone/Pulse Dialing Mode	60
Memory Storage	60
6 Setup Receive	61
Basic Receiving Operations	61
Choosing the Receive Mode	61
To Select or Change Your Receive Mode	62
Setting Ring Delay	62
Setting the F/T Ring Time (For FAX/TEL Mode Only)	63
Easy Receive	63
Printing a Reduced Incoming Fax (Auto Reduction)	64
Advanced Receiving Operations	65
Operation from Extension Telephones	65
For FAX/TEL Mode Only	65
Using a Cordless External Handset	65
Changing the Remote Codes	65
Printing a Fax in Memory	66
Polling	66
Setting Up Polling Receive	66
Setting Up Sequential Polling Receive	67
Canceling a Scheduled Job	67
7 Setup Send	68
Before You Begin	68
Using the ADF (Automatic Document Feeder)	68
Sending Faxes with Multiple Settings	69
Basic Sending Operations	69
Contrast	69
Fax Resolution	70
Manual Transmission	70
Automatic Transmission	70
Color Fax Transmission	71
Manual and Automatic Fax Redial	71
Dual Access (Not Available for Color Faxes)	71
Real Time Transmission	72
Checking Job Status	72
Canceling a Job in Memory	73
Advanced Sending Operations	74
Composing Electronic Cover Page	74
Composing Your Own Comments	74
Cover Page for the Next Fax Only	75
Always Send a Cover Page	75
Using a Printed Cover Page	76
Overseas Mode	76
Delayed FAX (Not Available for Color Faxes)	77
Delayed Batch Transmission (Not Available for Color Faxes)	77
Setting Up Polled Transmit (Not Available for Color Faxes)	78
8 Auto Dial Numbers and Dialing Options	79
Storing Numbers for Easy Dialing	79
Storing One Touch Dial Numbers	79
Storing Speed Dial Numbers	80
Changing One Touch and Speed Dial Numbers	80
Setting Up Groups for Broadcasting	81
Dialing Options	82
Manual Dialing	82
Search	82
One Touch Dialing	83
Speed Dialing	83
Access Codes and Credit Card Numbers	84
Broadcasting (Not Available for Color Faxes)	84
Pause	85
Hold	85
Fax Redial	85
Tone/Pulse	86
9 Telephone Services	87
Custom Features	87
Distinctive Ring	87
What Does Your Telephone Company’s “Distinctive Ring” Do?	87
What Does Brother’s “Distinctive Ring” Do?	87
Do You Have Voice Mail?	88
Before You Choose the Ring Pattern to Register	88
VERY IMPORTANT	89
Registering the Distinctive Ring Pattern	89
Caller ID	89
Viewing Caller ID List	90
Printing Caller ID List	90
CallManage (For USA Only)	91
Registration with CallManage - Requires Changing Your Carrier Selection	91
Sending a Fax Using CallManage (For Domestic and International Long Distance Calls Only!)	92
Placing a Long Distance Telephone Call Using CallManage	92
Customer Support	92
Disclaimer	92
10 Remote Fax Options (Not Available for Color Faxes)	93
Fax Forwarding/Paging	93
Programming a Fax Forwarding Number	93
Programming Your Pager Number	93
Setting Fax Storage	94
Backup Print	94
Changing Remote Retrieval Access Code	95
Remote Retrieval	95
Using Remote Retrieval Access Code	95
Remote Commands	96
Retrieving Fax Messages	97
Changing Fax Forwarding Number	97
11 Printing Reports	98
FAX Settings and Activity	98
Customizing the Transmission Verification Report	98
Setting the Fax Activity Report Interval	98
Using the Reports Key	99
To Print a Report	99
12 Making Copies	100
Basic Copy Operations	100
Making a Single Copy	100
Making Multiple Copies	100
Out of Memory Message	101
Temporary Copy Settings	101
Copying Using Multiple Settings	101
Using the Options Key	102
Paper Type	102
Paper Size	103
Copy Quality	103
Copy Brightness	103
Reducing and Enlarging Copies	104
Selecting Fixed Reduction Ratios:	104
Special Copy Option	105
2 in 1	105
Changing Default Copy Settings	106
Copy Quality	107
Color Adjustment	107
Copy Contrast	107
Legal Limitations	108
13 Using FAX-1800C as a Printer	109
Download the Printer Driver from the Brother Web Site	109
Printer Specifications	109
14 Important Information	110
Standard Telephone and FCC Notices	110
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	111
Important	112
Industry Canada Compliance Statement (For Canada Only)	112
International ENERGY STAR® Compliance Statement	112
Important Safety Instructions	113
Trademarks	114
15 Troubleshooting and Routine Maintenance	115
Troubleshooting	115
Error Messages	115
Original Jam	117
Printer Jam or Paper Jam	118
If You Are Having Difficulty with Your Fax Machine	121
How to Improve Print Quality	123
Cleaning the Print Head	123
Print Quality Check	123
STEP A: Color Block Quality Check	123
STEP B: Alignment Check	124
Packing and Shipping the Fax Machine	126
Routine Maintenance	129
Cleaning the Scanner	129
Cleaning the Fax Machine Printer Platen	129
Replacing the Ink Cartridges	130
Specifications	133
Fax	133
Printer	134
Controller	134
Print Media	135
Consumable Items	135
Glossary	136
Index	139