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Brother International MFC-J270w Network Users Manual - English - Page 104

The machine cannot print or scan over the network. - printer troubleshooting

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Troubleshooting The machine cannot print or scan over the network. The machine is not found on the network even after successful installation. (continued) Question Interface Solution  (Windows®) Confirming the IP address and the Subnet Mask using the Network Connection Repair Tool. Use the Network Connection Repair Tool to fix the machine's network settings. It will assign the correct IP address and the Subnet Mask. To use the Network Connection Repair Tool follow the steps below: Note • (Windows® 2000/XP/Windows Vista®/Windows® 7) Login into the network with the Administrator right. • Make sure that the Brother machine is turned on and is networkconnected to your computer. 1 (Windows® 2000/XP, Windows Server® 2003/2008) Click the Start button, All Programs (Programs for Windows® 2000), Accessories and Windows Explorer, and then My Computer. (Windows Vista®/Windows® 7) 9 Click the button and Computer. 2 Double-click Local Disk (C:), Program Files or Program Files (x86), Browny02, Brother, BrotherNetTool.exe to run the program. Note If the User Account Control screen appears, (Windows Vista®) Click Continue. (Windows® 7) Click Yes. Did your previous printing job fail? wired/ wireless 3 Follow the on screen instructions. 4 Check the diagnosis by printing the Network Configuration List. If the correct IP address and the Subnet mask are still not assigned even after using the Network Connection Repair Tool, ask the network administrator for this information, or visit the Brother Solutions Center at http://solutions.brother.com/  If the failed printing job is still in the print queue of your computer delete it.  (Windows®) Double-click the printer icon in the Printers and Faxes (Printers for Windows® 2000 and Windows Vista®/Devices and Printers for Windows® 7) folder. Choose the Cancel All Documents in the Printer menu. 97

Section	Page
NETWORK USER’S GUIDE	1
Definitions of warnings, cautions, and notes	2
Compilation and publication notice	2
IMPORTANT NOTE	2
Brother numbers	3
For Customer Service	3
Internet address	3
Ordering accessories and supplies	4
Table of Contents	5
1 Introduction	8
Overview	8
Network features	9
Network printing	9
Network scanning	9
Network PC-FAX (Not available for DCP models)	9
Network PhotoCapture Center™	9
Management utilities	9
Types of Network Connections	11
Wired network connection example	11
Peer-to-Peer printing using TCP/IP	11
Network Shared Printing	12
Wireless network connection examples	13
Connected to a computer with an access point on the network (Infrastructure mode)	13
Connected to a wireless capable computer without an access point on the network (Ad-hoc mode)	13
Protocols	14
TCP/IP protocols and functions	14
DHCP/BOOTP/RARP	14
APIPA	14
ARP	14
DNS client	14
NetBIOS name resolution	14
WINS	14
LPR/LPD	14
Custom Raw Port (Default is Port 9100)	15
mDNS	15
SNMP	15
LLMNR	15
Web Services	15
Other Protocol	15
LLTD	15
2 Configuring your machine for a network with an Ethernet cable connection (DCP-J715W, MFC-J615W and MFC-J630W only)	16
Overview	16
IP addresses, subnet masks and gateways	16
IP address	16
Subnet mask	17
Gateway (and router)	17
Step by step chart	18
Setting up the IP address and subnet mask	19
Using the BRAdmin Light utility to configure your machine as a network printer	19
BRAdmin Light	19
How to configure your machine using the BRAdmin Light utility	19
Using the control panel to configure your machine for a network	21
Using other methods to configure your machine for a network	21
Changing the print server settings	22
Using the BRAdmin Light utility to change the print server settings	22
Using the BRAdmin Professional 3 utility to change the wireless settings (Windows®)	22
Using the Remote Setup to change the print server settings (MFC-J615W and MFC-J630W only) (Not available for Windows Server® 2003/2008)	24
Remote Setup for Windows®	24
Remote Setup for Macintosh	24
Using the control panel to change the print server settings	24
3 Configuring your machine for a wireless network	25
Overview	25
Wireless network terms and concepts	26
SSID (Service Set Identifier) and channels	26
Authentication and encryption	26
Authentication methods	26
Encryption methods	27
Network Key	27
Step by step chart for wireless network configuration	28
For Infrastructure mode	28
For Ad-hoc mode	29
Confirm your network environment	30
Connected to a computer with an access point in the network (Infrastructure mode)	30
Connected to a wireless capable computer without an access point in the network (Ad-hoc mode)	30
Confirm your wireless network setup method	31
Configuration using the machine’s control panel Setup Wizard to configure your wireless network machine	31
Configuration using the WPS/AOSS™ control panel menu (Infrastructure mode only)	31
Configuration using the PIN Method of Wi-Fi Protected Setup (Infrastructure mode only)	32
Configuration using the Brother installer application on the installation CD-ROM to configure your wireless network machine	33
Configuration temporarily using a USB or a network cable	33
Configuring your machine for a wireless network	34
Using the Setup Wizard from the control panel	34
Using WPS or AOSS™ from the control panel menu to configure your machine for a wireless network	39
Using the PIN Method of Wi-Fi Protected Setup	41
Using the Brother automatic installer application on the installation CD-ROM to configure your machine for a wireless network	43
4 Wireless configuration using the Brother installer application	44
Configuration in Infrastructure mode	44
Before configuring the wireless settings	44
Configure the wireless settings	45
Configuration using WPS or AOSS™ from the control panel menu (Automatic wireless mode)	55
Before configuring the wireless settings	55
Configure the wireless settings	55
Configuration in Ad-hoc Mode	61
Before configuring the wireless settings	61
Configure the wireless settings	61
5 Control panel setup	72
Network menu	72
TCP/IP	72
BOOT Method	72
IP Address	73
Subnet Mask	74
Gateway	75
Node Name	75
WINS Config	76
WINS Server	77
DNS Server	78
APIPA	78
Setup Wizard	79
WPS/AOSS™	79
WPS w/PIN code	79
WLAN Status	80
Status	80
Signal	80
SSID	81
Comm.Mode	81
Ethernet (DCP-J715W, MFC-J615W and MFC-J630W only)	82
MAC Address	82
Network I/F (For DCP-J715W, MFC-J615W and MFC-J630W)	83
WLAN Enable (For DCP-J315W, DCP-J515W, MFC-J265W and MFC-J415W)	83
Restoring the network settings to factory default	84
Printing the Network Configuration List	85
Printing the WLAN Report	86
6 Driver Deployment Wizard (Windows® only)	87
Overview	87
Connection methods	87
Peer-to-Peer	87
Network Shared	88
How to install the Driver Deployment Wizard software	89
Using the Driver Deployment Wizard software	90
7 Network printing from Windows® basic TCP/IP Peer-to-Peer printing	93
Overview	93
Configuring the standard TCP/IP port	94
Printer driver not yet installed	94
Printer driver already installed	95
Other sources of information	96
8 Network printing from a Macintosh	97
Overview	97
How to choose the print server (TCP/IP)	97
Changing the print server settings	99
Changing the configuration using the Remote Setup (MFC-J615W and MFC-J630W only)	99
Using the BRAdmin Light utility to change the print server settings	99
Other sources of information	100
9 Troubleshooting	101
Overview	101
Appendix A	107
Using services	107
Other ways to set the IP address (for advanced users and administrators)	107
Using DHCP to configure the IP address	107
Using RARP to configure the IP address	108
Using BOOTP to configure the IP address	109
Using APIPA to configure the IP address	109
Using ARP to configure the IP address	110
Installation when using a Network Print Queue or Share (printer driver only)	111
Installation when using Web Services (Windows Vista® and Windows® 7)	112
Appendix B	113
Print server specifications	113
Wired network (DCP-J715W, MFC-J615W and MFC-J630W only)	113
Wireless network	114
Function table and default factory settings	116
Entering Text	119
For MFC models	119
For DCP models	120

Match case Limit results 1 per page

Troubleshooting



(Windows

)

Confirming the IP address and the Subnet Mask using the Network

Connection Repair Tool.

Use the Network Connection Repair Tool to fix the machine's network

settings. It will assign the correct IP address and the Subnet Mask.

To use the Network Connection Repair Tool follow the steps below:

Note

• (Windows

2000/XP/Windows Vista

/Windows

7) Login into the

network with the Administrator right.

•

Make sure that the Brother machine is turned on and is network-

connected to your computer.

(Windows

2000/XP, Windows Server

2003/2008)

Click the

Start

button,

All Programs

(

Programs

for

Windows

2000),

Accessories

and

Windows Explorer

, and then

My Computer

(Windows Vista

/Windows

Click the

button and

Computer

Double

click

Local Disk (C:)

Program Files

Program Files (x86)

Browny02

Brother

BrotherNetTool.exe

run the program.

Note

If the

User Account Control

screen appears,

(Windows Vista

) Click

Continue

(Windows

7) Click

Yes

Follow the on screen instructions.

Check the diagnosis by printing the Network Configuration List.

the correct IP address and the Subnet mask are still not assigned even

after using the Network Connection Repair Tool, ask the network

administrator for this information, or visit the Brother Solutions Center at

http://solutions.brother.com/

Did your previous printing

job fail?

wired/

wireless



If the failed printing job is still in the print queue of your computer delete it.



(Windows

)

Double-click the printer icon in the

Printers and Faxes

(

Printers

for

Windows

2000 and Windows Vista

Devices and Printers

for

Windows

7) folder. Choose the

Cancel All Documents

in the

Printer

menu.

The machine cannot print or scan over the network.

The machine is not found on the network even after successful installation. (continued)

Question

Interface

Solution