Brother International MFC-J6910dw Users Manual - English - Page 108
On/Off, Error Message, Cause, Action, Unable to Init. XX
UPC - 012502627272
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Troubleshooting Error Message Cause Action Paper Jam [Rear] Paper is jammed in the machine. Remove the jammed paper by following the steps in Paper is jammed at the back of the machine on page 82. Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. Paper powder has accumulated on the surface of the paper pick-up rollers and the back sides of the paper feed rollers. Clean the paper pick-up rollers and the back sides of the paper feed rollers. (See Cleaning the paper pick-up rollers in appendix A of the Advanced User's Guide.) Touchscreen initialization failed The Touchscreen was pressed before Make sure that nothing is touching or the power on initialization was resting on the Touchscreen. completed. Debris may be stuck between the lower part of the touchscreen and its frame. Insert a piece of stiff paper between the lower part of the touchscreen and its frame and slide it back and forth to push out the debris. Unable to Clean XX Unable to Init. XX Unable to Print XX Unable to Scan XX The machine has a mechanical problem. -OR- A foreign object such as a paper clip or ripped paper is in the machine. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes and reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report on page 79.) Unusable Device A broken device has been connected Unplug the device from the USB direct Disconnect device from to the USB direct interface. front connector & turn interface, then press On/Off to turn the machine off and then on again. machine off & then on B Unusable Device A USB device or USB Flash memory Unplug the device from the USB direct Please Disconnect USB Device. drive that is not supported has been interface. Turn the machine off and connected to the USB direct interface. then on again. For more information, visit us at http://solutions.brother.com/. Wrong Ink Color A color ink cartridge has been installed in the Black ink cartridge position. Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their proper positions. 77