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Brother International MFC-J6910dw Users Manual - English - Page 119

Troubleshooting, If you are having difficulty with your machine, Printing - printer driver

UPC - 012502627272

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Troubleshooting B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you are having difficulty with your machine B Printing Difficulty No printout. Suggestions Check the interface cable or wireless connection on both the machine and your computer. (See the Quick Setup Guide.) Check that the machine is plugged in and that the On/Off key is on. One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges on page 65.) Check to see if the LCD is showing an error message. (See Error and Maintenance messages on page 71.) If the LCD shows Cannot Print and Replace Ink, see Replacing the ink cartridges on page 65. Check that the correct printer driver has been installed and chosen. Make sure that the machine is online. Click Start and then Printers and Faxes. Right-click and choose Brother MFC-XXXXX (where XXXXX is your model name), and make sure that Use Printer Offline is unchecked. 88

Section	Page
Top	1
Safety and Legal	2
Using the documentation	2
Symbols and conventions used in the documentation	2
Compilation and Publication	3
Choosing a location	3
To use the machine safely	5
Important safety instructions	9
Regulation	10
Standard telephone and FCC notices	10
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	12
Industry Canada Compliance Statement (Canada only)	13
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only)	13
For use in the USA or Canada only	13
LAN connection	13
International ENERGY STAR® Qualification Statement	14
Trademarks	15
Open Source Licensing Remarks	16
Legal limitations for copying	16
brother USA/CAN	17
BASIC USER’S GUIDE MFC-J6910DW	18
Brother numbers	20
Register your product	20
FAQs (frequently asked questions)	20
For Customer Service	20
Ordering accessories and supplies	21
Notice - Disclaimer of Warranties (USA and Canada)	23
Compilation and Publication Notice	24
User's Guides and where do I find it?	25
Table of Contents	26
1 General information	32
Using the documentation	32
Symbols and conventions used in the documentation	32
Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary	33
Viewing Documentation	33
How to find Scanning instructions	34
How to find Network setup instructions	34
Accessing Brother Support (Windows®)	35
Accessing Brother Support (Macintosh)	36
Control panel overview	37
LCD Touchscreen	39
Basic Operations	40
2 Loading paper	41
Loading paper and other print media	41
Loading paper in paper tray #1	41
Loading paper in paper tray #2	44
Loading paper in the manual feed slot	48
Loading envelopes and postcards	50
About envelopes	50
Loading envelopes and postcards	50
Printable area	52
Paper settings	53
Paper Size and Type	53
Tray use in COPY mode	53
Tray use in FAX mode	54
Secure Paper Feed mode for Ledger size Short Grain Paper	54
Acceptable paper and other print media	55
Recommended print media	55
Handling and using print media	56
Labels	56
Types of labels to avoid	56
Paper capacity of the output paper tray cover	56
Choosing the right print media	57
Paper type and size for each operation	57
Paper capacity of the paper trays	58
Paper weight and thickness	58
3 Loading documents	59
How to load documents	59
Using the ADF	59
Document Sizes Supported	59
How to load documents	59
Using the scanner glass	60
Document Sizes Supported	60
How to load documents	60
Unscannable area	61
4 Sending a fax	62
How to send a fax	62
Stop faxing	64
Setting scanner glass size for faxing	64
Color fax transmission	64
Canceling a fax in progress	64
How to preview an outgoing fax	64
Transmission Verification Report	65
5 Receiving a fax	66
Receive Modes	66
Choose the correct Receive Mode	66
Using Receive Modes	68
Fax Only	68
Fax/Tel	68
Manual	68
External TAD	68
Receive Mode settings	69
Ring Delay	69
F/T Ring Time (Fax/Tel mode only)	69
Easy Receive	70
If Easy Receive is On:	70
If Easy Receive is Off:	70
Fax Preview (Black & White only)	70
How to preview a received fax	70
Setting Fax Preview	70
Using Fax Preview	71
How to print a fax	72
How to print all faxes in the list	72
How to delete all faxes in the list	72
Turning off Fax Preview	72
6 Telephone services and external devices	73
Telephone services	73
Voice Mail	73
Distinctive Ring	74
What does your telephone company's “Distinctive Ring” do?	74
What does Brother's “Distinctive Ring” do?	74
Do you have Voice Mail?	74
Before you choose the ring pattern to register	74
Registering the Distinctive Ring pattern	75
Turning off Distinctive Ring	75
Connecting an external TAD (telephone answering device)	76
Connections	77
Recording an outgoing message (OGM) on an external TAD	77
Multi-line connections (PBX)	77
External and extension telephones	78
Connecting an external or extension telephone	78
Using external and extension telephones	78
If you answer a call and no one is on the line:	78
Using a non-Brother cordless external telephone	79
Using remote codes	79
Fax Receive Code	79
Telephone Answer Code	79
Changing the remote codes	79
7 Dialing and storing numbers	80
How to dial	80
Manual dialing	80
One Touch Dialing	80
Speed Dialing	80
Fax Redial	81
Storing numbers	81
Storing a pause	81
Storing One Touch Dial numbers	81
Storing Speed Dial numbers	82
Changing One Touch or Speed Dial names or numbers	83
8 Making copies	85
How to copy	85
Stop copying	85
Copy settings	86
Paper Options	86
Paper Type	86
Paper Size	86
Tray Select	87
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	88
PhotoCapture Center™ operations	88
Using a memory card or USB Flash memory drive	88
Getting started	89
Print Images	91
View Photos	91
PhotoCapture Center™ print settings	92
How to scan to a memory card or USB Flash memory drive	92
10 How to print from a computer	94
Printing a document	94
11 How to scan to a computer	95
Scanning a document	95
Scanning using the SCAN key	95
Scanning using a scanner driver	95
A Routine maintenance	96
Replacing the ink cartridges	96
Cleaning and checking the machine	98
Cleaning the scanner	98
Cleaning the print head	99
Checking the print quality	100
Checking the print alignment	101
B Troubleshooting	102
Error and Maintenance messages	102
Error animation	110
Transferring your faxes or Fax Journal report	110
Transferring faxes to another fax machine	110
Transferring faxes to your PC	110
Transferring the Fax Journal report to another fax machine	111
Document jam	111
Document is jammed in the top of the ADF unit	111
Document is jammed inside the ADF unit	112
Removing small documents jammed in the ADF	112
Printer jam or paper jam	112
Paper is jammed at the front of the machine	112
Paper is jammed at the back of the machine	113
Paper is jammed at the front and back of the machine	114
Additional paper jam clear operations	117
Troubleshooting	119
If you are having difficulty with your machine	119
Dial Tone	129
Telephone line interference / VoIP	129
Machine Information	130
Checking the serial number	130
Reset functions	130
How to reset the machine	130
C Menu and features	131
On-screen programming	131
Menu table	132
Entering Text	161
Inserting spaces	161
Making corrections	161
Repeating letters	161
D Specifications	162
General	162
Print media	164
Fax	166
Copy	167
PhotoCapture Center™	168
PictBridge	169
Scanner	170
Printer	171
Interfaces	172
Computer requirements	173
Consumable items	174
Network (LAN)	175
Index	176
brother USA/CAN	180
ADVANCED USER’S GUIDE MFC-J6910DW	181
User's Guides and where do I find it?	182
Table of Contents	183
1 General setup	187
Memory storage	187
Volume Settings	187
Ring Volume	187
Setting the Ring Volume from the menu	187
Beeper Volume	188
Speaker Volume	188
Automatic Daylight Saving Time	189
Sleep Mode	189
LCD screen	190
Setting the backlight brightness	190
Setting the Dim Timer for the backlight	190
Dial Prefix	190
Setting up or changing the prefix number	190
Mode Timer	191
2 Security features	192
Secure Function Lock 2.0	192
Before you begin to use Secure Function Lock 2.0	192
Setting and changing the Administrator Password	193
Setting the administrator password	193
Changing the administrator password	193
Setting up restricted users	194
Turning Secure Function Lock on/off	194
Turning Secure Function Lock on	194
Turning Secure Function Lock off	194
Switching users	195
Changing to the Public mode	195
3 Sending a fax	196
Additional sending options	196
Sending faxes using multiple settings	196
Stop faxing	196
Contrast	196
Changing fax resolution	197
Setting your changes as the new default	197
Restoring fax settings to the factory settings	197
Additional sending operations	198
Sending a duplex (2-sided) fax from the ADF	198
Sending a fax manually	198
Sending a fax at the end of a conversation	199
Dual Access (Black & White only)	199
Broadcasting (Black & White only)	199
Before you begin the broadcast	199
How to broadcast a fax	199
Canceling a Broadcast in progress	200
Real Time Transmission	201
Overseas Mode	201
Delayed Faxing (Black & White only)	201
Delayed Batch Transmission (Black & White only)	202
Checking and canceling waiting jobs	202
Polling overview	203
Polled Transmit (Black & White only)	203
Setup for polled transmit	203
4 Receiving a fax	204
Memory Receive (Black & White only)	204
Receiving faxes into memory when paper tray is empty	204
Fax Forwarding	204
Paging	205
Fax Storage	206
Printing a fax from the memory	206
PC-Fax Receive (Windows® only)	207
Changing the destination PC	207
Turning off Memory Receive operations	208
Changing Memory Receive operations	208
Remote Retrieval	209
Setting a Remote Access Code	209
Using your Remote Access Code	209
Remote Fax commands	210
Retrieving fax messages	211
Changing your Fax Forwarding number	211
Additional receiving operations	212
Printing a reduced incoming fax	212
Receiving a fax at the end of a conversation	212
Polling overview	213
Polling receive	213
Setup to receive polling	213
Sequential polling (Black & White only)	213
Canceling a Sequential Polling Job	214
5 Dialing and storing numbers	215
Voice operations	215
Tone or Pulse (Canada only)	215
Fax/Tel mode	215
Caller ID	215
Setting up your area code (USA only)	216
Special line considerations	216
Roll-over telephone lines	216
Two-line telephone system	216
Converting telephone wall outlets	217
Installing machine, external two-line TAD and two-line telephone	217
Additional dialing operations	218
Outgoing Call	218
Caller ID history	218
Dialing access codes and credit card numbers	219
Additional ways to store numbers	220
Storing One Touch numbers from Outgoing Calls	220
Storing One Touch numbers from the Caller ID history	220
Storing Speed Dial numbers from Outgoing Calls	221
Storing Speed Dial numbers from the Caller ID history	222
Setting up groups for Broadcasting	223
Changing a Group name	224
Deleting a Group	224
Deleting a number from a Group	224
6 Printing reports	225
Fax reports	225
Transmission Verification Report	225
Fax Journal (activity report)	225
Reports	226
How to print a report	226
7 Making copies	227
Copy settings	227
Stop copying	227
Changing copy quality	227
Enlarging or reducing the copied image	228
Making N in 1 copies or a poster (Page Layout)	229
2 in 1 ID Copy	232
Sorting copies using the ADF	232
Adjusting Density	233
Ink Save Mode	233
Thin Paper Copy	234
Skew Adjustment	234
Book Copy	235
Watermark Copy	235
Using a template	235
Using a media card or USB Flash memory drive	235
Using a scanned paper document as your watermark	236
Duplex (2-sided) copying	236
Duplex copying type	238
Setting your favorites	239
Retrieving your favorite setting	239
Rename your favorite setting	239
8 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	240
PhotoCapture Center™ operations	240
Memory cards, USB Flash memory drive and folder structures	240
Movie printing	241
Print Images	241
Print Index (Thumbnails)	241
Printing Photos	242
Enhance Photos	242
DPOF printing	244
PhotoCapture Center™ print settings	245
Print Quality	245
Paper options	245
Paper Type	245
Paper and print size	245
Adjusting Brightness, Contrast and Color	246
Brightness	246
Contrast	246
Color Enhancement (True2Life™)	246
Cropping	247
Borderless printing	248
Print Date	248
Setting your changes as the new default	248
Restoring all settings to the factory settings	248
Scan to a memory card or USB Flash memory drive	249
Glass Scan Size	249
Auto Crop	249
How to set a new default	250
How to reset to the factory settings	251
9 Printing photos from a camera	252
Printing photos directly from a PictBridge camera	252
PictBridge requirements	252
Setting your digital camera	253
Printing Images	254
DPOF printing	254
Printing photos directly from a digital camera (without PictBridge)	255
Printing Images	255
A Routine maintenance	256
Cleaning and checking the machine	256
Cleaning the outside of the machine	256
Cleaning the machine’s printer platen	257
Cleaning the paper feed rollers	258
Cleaning the paper pick-up rollers	259
Cleaning the paper pick-up rollers for paper tray #2	260
Checking the ink volume	260
Packing and shipping the machine	261
B Glossary	263
Index	267