Brother International SE-400 Users Manual - English - Page 156

Troubleshooting - problems

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APPENDIX Troubleshooting If the machine stops operating correctly, check the following possible problems before requesting service. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at [http://solutions.brother.com]. If the problem persists, contact your dealer or the nearest authorized service center. Symptom Probable Cause Remedy The machine is not turned on. Turn on the machine. The start/stop button was not pressed. Press the start/stop button. The sewing machine does not operate. The presser foot lever is raised. The start/stop button was pressed, even though the foot controller is connected. Lower the presser foot lever. Do not use the start/stop button when the foot controller is connected. To use the start/stop button, disconnect the foot controller. The bobbin winder shaft is on the Slide the bobbin winder shaft to the right side after winding the left. bobbin. The needle is incorrectly installed. Correctly install the needle. The needle clamp screw is loose. Use the screwdriver to firmly tighten the screw. The needle is bent or blunt. Replace the needle. The combination of fabric, thread and needle is not correct. Select a thread and needle that are appropriate for the type of fabric being sewn. The presser foot that is used is not Attach the presser foot that is appropriate for the type of stitch appropriate for the type of stitch that that you wish to sew. you wish to sew. The upper thread tension is too tight. Loosen the upper thread tension. The needle breaks. The fabric is pulled too much. The spool is incorrectly installed. Lightly guide the fabric. Correctly install the spool. The area around the hole in the Replace the needle plate. Contact needle plate is scratched, or has a your dealer or the nearest authorized burr on it. service center. The area around the hole in the Replace the presser foot. Contact presser foot is scratched, or has a your dealer or the nearest authorized burr on it. service center. The bobbin case is scratched, or has a burr on it. Replace the bobbin case. Contact your dealer or the nearest authorized service center. A bobbin designed specifically for this machine is not used. Incorrect bobbins will not work properly. Only use a bobbin designed specifically for this machine. Reference page 17 page 51 page 50 page 51 page 26 page 41 page 39 page 70 page 59 page 31 - page 22 154

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154
APPENDIX
— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — —
Troubleshooting
If the machine stops operating correctly, check the following possible problems before requesting service.
You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips. Visit us at [http://solutions.brother.com].
If the problem persists, contact your dealer or the nearest authorized service center.
Symptom
Probable Cause
Remedy
Reference
The sewing
machine does not
operate.
The machine is not turned on.
Turn on the machine.
page 17
The start/stop button was not
pressed.
Press the start/stop button.
page 51
The presser foot lever is raised.
Lower the presser foot lever.
page 50
The start/stop button was pressed,
even though the foot controller is
connected.
Do not use the start/stop button when
the foot controller is connected. To
use the start/stop button, disconnect
the foot controller.
page 51
The bobbin winder shaft is on the
right side after winding the
bobbin.
Slide the bobbin winder shaft to the
left.
page 26
The needle breaks.
The needle is incorrectly installed.
Correctly install the needle.
page 41
The needle clamp screw is loose.
Use the screwdriver to firmly tighten
the screw.
The needle is bent or blunt.
Replace the needle.
The combination of fabric, thread
and needle is not correct.
Select a thread and needle that are
appropriate for the type of fabric
being sewn.
page 39
The presser foot that is used is not
appropriate for the type of stitch
that you wish to sew.
Attach the presser foot that is
appropriate for the type of stitch that
you wish to sew.
page 70
The upper thread tension is too
tight.
Loosen the upper thread tension.
page 59
The fabric is pulled too much.
Lightly guide the fabric.
-
The spool is incorrectly installed.
Correctly install the spool.
page 31
The area around the hole in the
needle plate is scratched, or has a
burr on it.
Replace the needle plate. Contact
your dealer or the nearest authorized
service center.
-
The area around the hole in the
presser foot is scratched, or has a
burr on it.
Replace the presser foot. Contact
your dealer or the nearest authorized
service center.
-
The bobbin case is scratched, or
has a burr on it.
Replace the bobbin case. Contact
your dealer or the nearest authorized
service center.
-
A bobbin designed specifically for
this machine is not used.
Incorrect bobbins will not work
properly. Only use a bobbin
designed specifically for this
machine.
page 22