Canon BJC-4550 User Manual - Page 92

Troubleshooting, Using Canon's Support Services

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Troubleshooting 6 Troubleshooting Due to today's rapidly changing personal computer environment, we have placed troubleshooting information in a variety of places to ensure that the most accurate information possible is available. The best way to find current information is through our on-line and on-screen support services and through our Fax Retrieval System. On-line services include the World Wide Web, our BBS, and CompuServe. On-screen services include the Visual Guide, which includes visual images, and Canon's Super Solver, which includes questions and answers to most problems you may have. This chapter contains very basic information to help you solve printer problems. It describes how to use Canon's various support services, covers a few basic problems, and describes how to clear a paper jam. For complete problem solving information, be sure to use the Super Solver and our other support services. Using Canon's Support Services This section describes where to look for help. For information on the numbers for these services, see Getting Help From Canon in Chapter 1 (page 1-4). r If you have an operational problem: • Try to solve it using the Super Solver. • Look through the Visual Guide for related information. r If you have a need for a unique printer driver: • Contact Canon through the Web, its BBS, or CompuServe. r If you are an MS-DOS user (and do not have Windows): • Use Canon's Fax Retrieval system to obtain information regarding how to use the printer with your MS-DOS applications. Chapter 6 Troubleshooting 6-1

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Troubleshooting
Chapter 6
Troubleshooting
6-1
Due to today’s rapidly changing personal computer environment, we
have placed troubleshooting information in a variety of places to
ensure that the most accurate information possible is available. The
best way to find current information is through our on-line and
on-screen support services and through our Fax Retrieval System.
On-line services include the World Wide Web, our BBS, and
CompuServe. On-screen services include the Visual Guide, which
includes visual images, and Canon’s Super Solver, which includes
questions and answers to most problems you may have.
This chapter contains very basic information to help you solve printer
problems. It describes how to use Canon’s various support services,
covers a few basic problems, and describes how to clear a paper jam.
For complete problem solving information, be sure to use the Super
Solver and our other support services.
Using Canon’s Support Services
This section describes where to look for help. For information on the
numbers for these services, see
Getting Help From Canon
in Chapter 1
(page 1-4).
If you have an operational problem:
•
Try to solve it using the Super Solver.
•
Look through the Visual Guide for related information.
If you have a need for a unique printer driver:
•
Contact Canon through the Web, its BBS, or CompuServe.
If you are an MS-DOS user (and do not have Windows):
•
Use Canon’s Fax Retrieval system to obtain information
regarding how to use the printer with your MS-DOS applications.
6
Troubleshooting