Canon EOS 10D SOFTWARE INSTRUCTIONS EOS DIGITAL SOLUTION DISK Ver.5 - Page 176
I have installed the software but the camera and, computer cannot communicate. - firmware update
UPC - 750845811339
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Troubleshooting When the "Could not complete installation correctly", "Communication between the camera and computer failed" or "Software not running correctly" message appears, check the items described below. I have installed the software but the camera and computer cannot communicate. ● Are you using the following type of computer? ➞ A Macintosh computer with a USB connector as a standard feature. (* The software may not run correctly when the camera is connected to a USB interface that is not a standard feature of the computer.) ● Are the camera and your computer connected correctly? ➞ Connect the camera to your computer correctly using the interface cable. (➞M-8) ● Is there sufficient charge left in the camera battery? ➞ Your computer does not supply power to the camera. Connect the DC Coupler Kit (optional) to the camera or load a fully charged battery into the camera before connecting it to your computer. (➞ "Installing and Removing the Battery" in the EOS 10D Instructions.) ● Do you have more than one camera connected to your computer? If you connect more than one camera to the same computer, the driver and camera may not operate normally. ➞ Close the software and disconnect all the interface cables. Then reconnect just the interface cable that connects the camera to your computer. ● Did you try to use the camera on a first-generation iMac without updating your system software to OS 9 or later? Update the firmware using the iMac Firmware Update and then update the system software to OS 9 or OS X. ➞ You can download the iMac Firmware Update from Apple's web site. ➞ Purchase OS 9 or OS X from your Apple retailer. (* Version 9.2 of OS 9 and version 10.2 of OS X are recommended.) M-70