Cisco 7971G-GE Phone Guide

Cisco 7971G-GE - IP Phone VoIP Manual

Get Cisco 7971G-GE - IP Phone VoIP PDF manuals and user guides
UPC - 746320966588
View all Cisco 7971G-GE manuals
Add to My Manuals
Save this manual to your list of manuals

Cisco 7971G-GE manual content summary:

  • Cisco 7971G-GE | Phone Guide - Page 1
    Phone Guide Cisco IP Phone 7970 Series for Cisco CallManager 4.1(3) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: 78-15630-03
  • Cisco 7971G-GE | Phone Guide - Page 2
  • Cisco 7971G-GE | Phone Guide - Page 3
    up (or press Transfer again if your phone does not support on-hook transfer). Transfer two calls (on Cisco and any other company. (0501R) © 2005 Cisco Systems, Inc. All rights reserved. 78-15630-03 Quick Reference Cisco IP Phone Disconnect the current call Erase Reset settings to their defaults
  • Cisco 7971G-GE | Phone Guide - Page 4
    others from viewing or barging calls on a shared line Submit call problems to the system administrator Redial the most recently dialed number Remove a Features Speed Dial button configured Messages waiting Video enabled Option selected Feature enabled Button Icon Definitions Messages Services
  • Cisco 7971G-GE | Phone Guide - Page 5
    Between Calls 15 Choosing Touchscreen Items 16 Using Feature Menus 16 Entering and Editing Text 17 Getting Help on Your Phone 17 Understanding Feature Functionality and Availability 17 Basic Call Handling 18 Placing a Call 18 Answering a Call 22 Ending a Call 23 Cisco IP Phone 7970 Series iii
  • Cisco 7971G-GE | Phone Guide - Page 6
    Calls to Another Number 25 Making Conference Calls 26 Types of Supported Conference Calls 26 Starting and Joining a Standard Conference 27 Starting Phone Settings 38 Adjusting the Volume 38 Customizing Rings and Message Indicators 39 Customizing the Touchscreen 39 Setting Up Speed Dial Features
  • Cisco 7971G-GE | Phone Guide - Page 7
    Your User Options Web Pages 43 Logging In to the User Options Web Pages 43 Subscribing to Phone Services 44 Understanding Additional Configuration Options 45 Troubleshooting Your Phone 47 Using the Quality Reporting Tool 47 Cisco One-Year Limited Hardware Warranty Terms 48 Index 51 Cisco IP Phone
  • Cisco 7971G-GE | Phone Guide - Page 8
    vi 78-15630-03
  • Cisco 7971G-GE | Phone Guide - Page 9
    the volume levels or the See the "Customizing Phone Settings" section on page 38. ringer sound Set up speed dialing See the "Setting Up Speed Dial Features" section on page 40. View your missed calls See the "Using Call Logs and Directories" section on page 42. Cisco IP Phone 7970 Series 1
  • Cisco 7971G-GE | Phone Guide - Page 10
    Using and Cleaning the Touchscreen Display Your Cisco IP Phone 7970 series features a high-resolution color touchscreen display. Refer to the table below for recommendations on the best practices for protecting and maintaining the touchscreen. If you want
  • Cisco 7971G-GE | Phone Guide - Page 11
    can use your Cisco CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer. This Guide provides a brief overview of these capabilities. For complete instructions, refer to Customizing Your Cisco IP Phone on the Web
  • Cisco 7971G-GE | Phone Guide - Page 12
    provided cable or a minimum 24 AWG communication cable. Warning The power supply must be placed indoors. Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco IP Phone: Warning This product relies on the building's installation for short
  • Cisco 7971G-GE | Phone Guide - Page 13
    following information applies when you use external devices with the Cisco IP Phone: Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
  • Cisco 7971G-GE | Phone Guide - Page 14
    your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the to the graphic and table below to connect your phone. 190 1 AUX 10/100/1000 SW 10/100/1000 PC DC48V 3 2 4 6 5 9 7 8 113951 1 DC Adaptor port (DC48V) 6 Handset port 2 Power supply with DC
  • Cisco 7971G-GE | Phone Guide - Page 15
    phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. phone. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco IP Phones, Cisco does not certify or support
  • Cisco 7971G-GE | Phone Guide - Page 16
    parties to hear an echo of their own voice when they speak to Cisco IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and
  • Cisco 7971G-GE | Phone Guide - Page 17
    your call-handling capabilities. Your Cisco IP Phone also provides you with: • Access to network data and services-You can access specialized web-based services from your phone • Online control from your User Options web pages-You can customize your phone's features using a web browser on your
  • Cisco 7971G-GE | Phone Guide - Page 18
    buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) The buttons illuminate to indicate
  • Cisco 7971G-GE | Phone Guide - Page 19
    See the "Customizing Phone Settings" section on page 38. 8 Services button Opens/closes the Services menu. See the "Accessing Your User Options Web Pages" section message. 17 Touchscreen Shows phone features. See the "Touchscreen Features" section on page 12. Cisco IP Phone 7970 Series 11
  • Cisco 7971G-GE | Phone Guide - Page 20
    -dial button. See the "Setting Up Speed Dial Features" section on page 40. Phone service icon-If available, corresponds to a web-based phone service, such as the Personal Address Book. Feature icon-If available, corresponds to a feature, such as Privacy. 3 Softkey labels Each displays a softkey
  • Cisco 7971G-GE | Phone Guide - Page 21
    Lines vs. Calls It can be easy to confuse lines and calls on your phone. Use these tips to avoid confusion: Lines Phone models in the Cisco IP Phone 7970 Series support up to eight lines. Each line corresponds to a a phone number (or extension) that others can use to call you. The number of lines
  • Cisco 7971G-GE | Phone Guide - Page 22
    and Off-Hook Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook. • On-Hook-The phone handset is resting in the calls that you want to add to the conference before activating the feature. If you want to... Highlight a call Select a call Verify selected
  • Cisco 7971G-GE | Phone Guide - Page 23
    line. (A line appears highlighted when the calls associated with it are displayed on the phone screen.) Doing so prompts the phone to switch to call overview mode and display one call per line. This call is either calls that you have not yet answered are grouped last. Cisco IP Phone 7970 Series 15
  • Cisco 7971G-GE | Phone Guide - Page 24
    want to... Then... Open or close a feature Press a feature button: menu Messages Services Help Directories Settings Scroll through a list or menu Go back one level in a feature menu Switch among open feature menus Press the Navigation button. Press Exit. (Note that if you press Exit from
  • Cisco 7971G-GE | Phone Guide - Page 25
    The operation of your Cisco IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company's phone support team has configured your phone system. Therefore, some of the features included in this Phone Guide might not be
  • Cisco 7971G-GE | Phone Guide - Page 26
    Handling This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing calls. The features you use to perform these tasks are standard and available on most phone systems. Placing a Call To place a call, pick up the handset and dial. Or use one of the
  • Cisco 7971G-GE | Phone Guide - Page 27
    99 on the keypad) while on-hook and press AbbrDial. For details, see the "Setting Up Speed Dial Features" section on page 40. Place a call when Press for the new line. The call on the first line action.) • End Call-Disconnects the first call and dials the second. Cisco IP Phone 7970 Series 19
  • Cisco 7971G-GE | Phone Guide - Page 28
    Cisco WebDialer feature. Open a web browser and go to your company directory. Click on a phone number in the directory. Click Dial to place the call. Click Hangup to end the call. See the Customizing Your Cisco IP Phone on the Web guide Fast Dial service, see the "Accessing Your User Options Web
  • Cisco 7971G-GE | Phone Guide - Page 29
    log in to EM before you can access certain features or complete a call. EM is a special, non-default feature that your system administrator can assign to phones and phone users. Refer to the Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon
  • Cisco 7971G-GE | Phone Guide - Page 30
    Resume" section on page 23 for more information. Answer a call using call waiting Ask your system administrator to setup the Call Waiting feature for your phone. When this feature is enabled, you will hear a call waiting tone and see caller ID information if a new call comes in while you are on
  • Cisco 7971G-GE | Phone Guide - Page 31
    Resume. Note that a held call is indicated by the call-on-hold icon: Tips • Engaging the Hold feature typically phone. With Mute enabled, you can hear other parties on a call but they cannot hear you. If you want to... Toggle Mute on Toggle Mute off Then... Press . Press . Cisco IP Phone
  • Cisco 7971G-GE | Phone Guide - Page 32
    (If your system administrator did not enable on-hook transfer on your phone, you must press Transfer again to complete the transfer.) To cancel , then hang up. • If on-hook transfer is not enabled on your phone, be aware that hanging up instead of pressing Transfer cancels the transfer action and
  • Cisco 7971G-GE | Phone Guide - Page 33
    forwarded. Instead, you must confirm your settings in the User Options pages. Tips • You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. • You must configure
  • Cisco 7971G-GE | Phone Guide - Page 34
    . Using your Cisco IP Phone, you can create standard conference calls in different ways, depending on your needs and your phone's configuration: • Confrn-Use this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on
  • Cisco 7971G-GE | Phone Guide - Page 35
    see Join.) Note that the active call is selected and added to the conference automatically. Participate in a standard con- Answer the phone when it rings the person listed at the bottom of the list with an asterisk (*) next to the name. Drop the last party added to Cisco IP Phone 7970 Series 27
  • Cisco 7971G-GE | Phone Guide - Page 36
    the conference (depending on how your system administrator configured your phone). To avoid this, you can transfer the conference to the active call, which is selected automatically. • Depending on how your phone is configured, if you leave a conference after creating it, the conference might
  • Cisco 7971G-GE | Phone Guide - Page 37
    another phone in the Cisco CallManager system (for example, a phone at a co-worker's desk or in a conference room). Call Park is a feature that your phone to store the call. Note the call park number displayed on your phone screen and hang up. Enter the call park number from any Cisco IP Phone in
  • Cisco 7971G-GE | Phone Guide - Page 38
    call-handling responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a co-worker's phone by redirecting the call to your phone. You can use Call PickUp features to handle calls for co-workers who are in your call pickup group (PickUp), who are in another pickup
  • Cisco 7971G-GE | Phone Guide - Page 39
    the Barge or cBarge feature. Adding yourself to a phone supports a maximum of four calls on a shared line and your co-worker's phone supports five calls on the same line. If there are four calls on the line, the NewCall softkey is unavailable to you but available to your co-worker. Cisco IP Phone
  • Cisco 7971G-GE | Phone Guide - Page 40
    your phone is configured, you can add yourself to an established call on a shared line using Barge or cBarge. Typically, only one of these features will and brief audio interruption, and call information changes on the phone screen. Note that, unlike Barge, cBarge converts the call into a standard
  • Cisco 7971G-GE | Phone Guide - Page 41
    can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as "MCID administrator about a successful" on your phone. The call remains active until you end the suspicious or harassing call call. Cisco IP Phone 7970 Series 33
  • Cisco 7971G-GE | Phone Guide - Page 42
    and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Non-secure call-At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified. If you want to... Check
  • Cisco 7971G-GE | Phone Guide - Page 43
    (precedence) Enter the MLPP access number (provided by your system call administrator) followed by the phone number. Hear a special ring (faster than usual) You are receiving a priority (precedence) call number, a verbal announcement will alert you of the error. Cisco IP Phone 7970 Series 35
  • Cisco 7971G-GE | Phone Guide - Page 44
    • See the "Basic Call Handling" section on page 18 for detailed instructions about how to use the handset, headset, and speakerphone to place, answer, end, and otherwise handle calls. Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets
  • Cisco 7971G-GE | Phone Guide - Page 45
    words, keep unlit). If your phone is set up to use AutoAnswer in speakerphone mode, calls will be answered automatically using the speakerphone only if the above criteria are met. Otherwise, calls will ring normally and you will need to manually answer them. Cisco IP Phone 7970 Series 37
  • Cisco 7971G-GE | Phone Guide - Page 46
    Cisco IP Phone by adjusting settings, as described in the tables below. Keep in mind a few tips when reviewing this information: • Most settings are accessible on your phone, but a few are accessed online from your User this volume setting for future calls. Note that volume settings for the handset
  • Cisco 7971G-GE | Phone Guide - Page 47
    in to your User Options web pages, select your device, then choose Change the Ring Settings for your phone from the main menu. Note that your system User Options web pages, select your device, then choose your touchscreen Change the Locale... from the main menu. Cisco IP Phone 7970 Series
  • Cisco 7971G-GE | Phone Guide - Page 48
    been configured as a line, feature, or service button. • Speed dialing with an index code-Using the Abbreviated Dialing feature, you can enter an assigned index number (1 to 99) rather than dialing the entire phone number. Set up both types of speed dial features from your User Options web pages, as
  • Cisco 7971G-GE | Phone Guide - Page 49
    dials the message service or provides a menu on your touchscreen. Press iDivert. The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers will hear your voice message greeting and can leave you a message. Cisco IP Phone 7970 Series
  • Cisco 7971G-GE | Phone Guide - Page 50
    Using Call Logs and Directories Your phone maintains logs of your missed, placed, and received calls. You can use the action.) • End Call-Disconnects the first call and dials the second. Note If the network shuts down or is reset, you might lose information in your call logs. 42 78-15630-03
  • Cisco 7971G-GE | Phone Guide - Page 51
    then access them on your phone. This section describes how to access your User Options web pages and how to subscribe to phone services. For more details about the features you can configure and the phone services to which you can subscribe, refer to Customizing Your Cisco IP Phone on the Web at the
  • Cisco 7971G-GE | Phone Guide - Page 52
    features, such as My Fast Dials and a Personal Address Book Refer to the following table for more information. If you want to... Then do this after you log in and select your device type... Subscribe to a service From the main menu, choose Configure your Cisco IP Phone Services. Select a service
  • Cisco 7971G-GE | Phone Guide - Page 53
    to the Fast Dial service. Another option is to attach the Cisco IP Phone 7914 Expansion Module to your phone. See the: • "Setting Up Speed Dial Features" section on page 40 • "Subscribing to Phone Services" section on page 44 • Cisco IP Phone 7914 Expansion Module Phone Guide Work with (or work
  • Cisco 7971G-GE | Phone Guide - Page 54
    using your Cisco IP Phone, your personal Cisco VT Advantage Quick Start computer, and an external video camera. Guide and User Guide. Want to temporarily apply your phone number and settings to a shared Cisco IP Phone Ask your system administrator about the Cisco Extension Mobility Service. See
  • Cisco 7971G-GE | Phone Guide - Page 55
    Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. If QRT is enabled for your phone, you can use the QRT softkey to submit information about problem phone calls to your system administrator. (You might
  • Cisco 7971G-GE | Phone Guide - Page 56
    page appears. d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF). You can also contact the Cisco service and support website for assistance: http://www.cisco.com/public/Support_root.shtml. Duration of Hardware Warranty One
  • Cisco 7971G-GE | Phone Guide - Page 57
    product directly from Cisco, contact your Cisco Sales and Service Representative. Complete the information below, and keep it for reference. Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco IP Phone 7970 Series 49
  • Cisco 7971G-GE | Phone Guide - Page 58
    50 78-15630-03
  • Cisco 7971G-GE | Phone Guide - Page 59
    Index A abbreviated dialing 40 answering calls 22 audio problems 47 authenticated calls 34 AutoAnswer 37 AutoDial 18 B call waiting 22 Cisco IP Phone 7970 Series CallBack 20 call-handling, advanced 29 call-handling, basic 18 calls answering 22 compared to lines 13 conference features for 26 ending
  • Cisco 7971G-GE | Phone Guide - Page 60
    Cisco IP Phone adjusting height of 7 connecting 6 description of 9 documentation for 2 feature configuration for 17, 45 illustration of 9 online help for 17 registering 7 securing handset rest 7 web-based services for 43 conference calls Meet-Me 26, 28 standard 26, 27 corporate directory dialing
  • Cisco 7971G-GE | Phone Guide - Page 61
    , records of 42 MLPP, using 35 multiple calls, handling 15 mute button 11 mute, using 23 I icons, for call states 13 installing, Cisco IP Phone 6 N navigation button 11 network configuration data, locating 47 K O keypad description of 11 entering text with 17 L line buttons 10 lines description
  • Cisco 7971G-GE | Phone Guide - Page 62
    buttons for 10 description of 13 viewing 12 phone tab 12 placed calls, records of 42 placing calls for 11 volume 38 54 S safety warnings 3 secure calls 34 selecting calls 14 services button 11 services, subscribing to 44 settings button 11 settings, customizing 38 shared lines and remote-in-use
  • Cisco 7971G-GE | Phone Guide - Page 63
    /enabling 2 features of 12 waking 2 transferring, options for 24 troubleshooting 47 U User Options web pages accessing 43 and phone services 44 V voice message indicator 41 voice message service 41 volume button 11 volume, adjusting 38 W warnings, safety 3 WebDialer 20 Cisco IP Phone 7970 Series
  • Cisco 7971G-GE | Phone Guide - Page 64
    56 78-15630-03
  • Cisco 7971G-GE | Phone Guide - Page 65
    Cisco IP Phone 7970 Series 57
  • Cisco 7971G-GE | Phone Guide - Page 66
    58 78-15630-03
  • Cisco 7971G-GE | Phone Guide - Page 67
  • Cisco 7971G-GE | Phone Guide - Page 68
    Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Cisco IP Phone 7970 Series
for Cisco CallManager 4.1(3)
INCLUDING LICENSE AND WARRANTY
Text Part Number: 78-15630-03
Phone Guide