Cisco 7971G-GE Phone Guide - Page 43
Prioritizing Critical Calls
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Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call. • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you... Then... Want to choose a priority (precedence) Contact your system administrator for a list of level for an outgoing call corresponding precedence numbers for calls. Want to make a priority (precedence) Enter the MLPP access number (provided by your system call administrator) followed by the phone number. Hear a special ring (faster than usual) You are receiving a priority (precedence) call. An MLPP icon or special call waiting tone on your phone screen indicates the priority level of the call. Want to view priority level of a call Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Want to accept a higher-priority call Hear a continuous tone interrupting your call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine). Answer the call as usual. If necessary, end an active call first. You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through. Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Cisco IP Phone 7970 Series 35