Cisco 7971G-GE Phone Guide - Page 55

Troubleshooting Your Phone This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. If you are asked to... Access network configuration data Access status data Access phone model information Then... Choose > Network Configuration and select the network configuration item that you want to view. Choose > Status and select the status item that you want to view. Choose > Model Information. Note If is not responsive, your system administrator might have disabled this button on your phone. Ask your system administrator for more information. Using the Quality Reporting Tool Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. If QRT is enabled for your phone, you can use the QRT softkey to submit information about problem phone calls to your system administrator. (You might need to press the more softkey to display QRT.) Depending on how your system administrator configured the Quality Reporting Tool for your phone, you can use the QRT softkey to: • Immediately report an audio problem on a current call • Select a general problem from a list of categories and choose reason codes Cisco IP Phone 7970 Series 47