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Cisco 7971G-GE Phone Guide - Page 49

Using Voice Messaging, Call Logs, and Directories, Accessing Voice Messages

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Using Voice Messaging, Call Logs, and Directories This section describes how you can use feature buttons to access voice messages, call logs, and directories. Accessing Voice Messages Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with it. For a general overview of voice message service features, refer to the table below. If you want to... Set up and personalize your voice message service See if you have a new voice message Listen to your voice messages or access the voice messages menu Send a call to your voice message system Then... Press and follow the voice instructions. If a menu appears on your touchscreen, choose an appropriate menu item. Look at your phone for the following indicators: • A steady red light on your handset. (This indicator can vary. See the "Customizing Rings and Message Indicators" section on page 39.) • A flashing envelope icon and text message on your touchscreen. Press . Depending on your voice message service, doing so either auto-dials the message service or provides a menu on your touchscreen. Press iDivert. The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers will hear your voice message greeting and can leave you a message. Cisco IP Phone 7970 Series 41

Section	Page
Cisco IP Phone 7970 Series forCiscoCallManager4.1(3)	1
Getting Started	9
How to Use this Guide	9
Using and Cleaning the Touchscreen Display	10
Where to Find Additional Information	10
More Information about Customizing Your Phone on the Web	11
Safety and Performance Information	11
Connecting Your Phone	14
An Overview of Your Phone	17
Buttons and Hardware	17
Touchscreen Features	20
Call-Handling and Navigation Tips	21
Understanding Lines vs. Calls	21
Understanding Call and Line Icons	21
Going On-Hook and Off-Hook	22
Selecting Calls	22
Viewing and Switching Between Calls	23
Choosing Touchscreen Items	24
Using Feature Menus	24
Entering and Editing Text	25
Getting Help on Your Phone	25
Understanding Feature Functionality and Availability	25
Basic Call Handling	26
Placing a Call	26
Answering a Call	30
Ending a Call	31
Using Hold and Resume	31
Using Mute	31
Transferring a Connected Call	32
Forwarding Your Calls to Another Number	33
Making Conference Calls	34
Types of Supported Conference Calls	34
Starting and Joining a Standard Conference	35
Starting or Joining a Meet-Me Conference Call	36
Advanced Call Handling	37
Storing and Retrieving Parked Calls	37
Picking Up a Redirected Call on Your Phone	38
Using a Shared Line	39
Understanding Shared Lines	39
Adding Yourself to a Shared-Line Call	40
Preventing Others from Viewing or Joining a Shared-Line Call	41
Tracing Suspicious Calls	41
Making and Receiving Secure Calls	42
Prioritizing Critical Calls	43
Using a Handset, Headset, and Speakerphone	44
Obtaining a Headset	44
Using AutoAnswer with a Headset or the Speakerphone	45
Customizing Phone Settings	46
Adjusting the Volume	46
Customizing Rings and Message Indicators	47
Customizing the Touchscreen	47
Setting Up Speed Dial Features	48
Using Voice Messaging, Call Logs, and Directories	49
Accessing Voice Messages	49
Using Call Logs and Directories	50
Accessing Your User Options Web Pages	51
Logging In to the User Options Web Pages	51
Subscribing to Phone Services	52
Understanding Additional Configuration Options	53
Troubleshooting Your Phone	55
Using the Quality Reporting Tool	55
Cisco One-Year Limited Hardware Warranty Terms	56