Cisco 7971G-GE Phone Guide - Page 32

Transferring a Connected Call Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient Press Transfer and enter the target number. When you hear the call ringing, hang up. If your system administrator did not enable on-hook transfer, you must press Transfer again to complete the transfer. To cancel the transfer, press EndCall. Talk to the transfer recipient before transferring a call (consult transfer) Press Transfer and enter the target number. Wait for the transfer recipient to answer. If the recipient accepts the transferred call, hang up. (If your system administrator did not enable on-hook transfer on your phone, you must press Transfer again to complete the transfer.) To cancel the transfer, press EndCall. Transfer two current calls to each other (direct transfer) Scroll to highlight any call on the line and press Select. Repeat this process for the second call. With one of the selected calls highlighted, press DirTrfr. (You might need to press more to see DirTrfr.) The two calls connect to each other and drop you from the call. If you want to stay on the line with the callers, use Join to create a conference instead. For details, see the"Making Conference Calls" section on page 26. Send a call to your voice messaging system Press iDivert. The call is automatically transferred to your voice message greeting. You can use iDivert with a call that is active, ringing, or on hold. Tips • When on-hook transfer is enabled, you can either hang up or press Transfer, then hang up. • If on-hook transfer is not enabled on your phone, be aware that hanging up instead of pressing Transfer cancels the transfer action and places the party to be transferred on hold. • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. 24 78-15630-03