Cisco CP-7975G Administration Guide - Page 174

Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Load Server is invalid No default router No DNS server IP No Trust List installed Programming Error Successful - MD5 TFTP access error TFTP Error Description Possible Explanation and Action Indicates an invalid TFTP server IP address or name in the Load Server option. The Load Server setting is not valid. The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for upgrades on the phones. Check the Load Server entry (from Cisco Unified Communications Manager Administration choose Device > Phone). DHCP or static configuration did not specify a default router. • If the phone has a static IP address, verify that the default router has been configured. See Network Configuration Menu, page 4-5 for details. • If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration. A name was specified but DHCP or static IP configuration did not specify a DNS server address. • If the phone has a static IP address, verify that the DNS server has been configured. See Network Configuration Menu, page 4-5 for details. • If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration. The Trust List is not configured on the Cisco Unified Communications Manager, which does not support security by default. Occurs if the Trust List is not configured on the Cisco Unified Communications Manager and the Cisco Unified Communications Manager does not support security by default. For more information about CTL and ITL files, refer to Cisco Unified Communications Manager Security Guide. The phone failed during programming. Attempt to resolve this error by power cycling the phone. If the problem persists, contact Cisco technical support for additional assistance. The phone attempted an 802.1X transaction and The phone achieved 802.1X authentication. authentication achieved. TFTP server is pointing to a directory that does not exist. • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of TFTP server. See Network Configuration Menu, page 4-5 for details on assigning a TFTP server. The phone does not recognize an error code provided by the TFTP server. Contact the Cisco TAC. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 7-8 OL-23092-01