Cisco CP-7975G Administration Guide - Page 216

General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module. Table 9-3 Cisco Unified IP Phone Expansion Module Troubleshooting Problem Solution No display on the Cisco Unified Verify that all of the cable connections are correct. IP Phone Expansion Module. Verify that you have power to the Cisco Unified IP Phone Expansion Module. Lighted buttons on the first Cisco Unified IP Phone Expansion Module are all red. Verify that the Cisco Unified IP Phone Expansion Module is configured in Cisco Unified Communications Manager. Lighted buttons on the second Verify that the Cisco Unified IP Phone Expansion Module is Cisco Unified IP Phone configured in Cisco Unified Communications Manager. Expansion Module are all amber. Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-14 • Performing a Factory Reset, page 9-15 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-4 describes the ways to perform a basic reset. You can reset a phone with any of these operations any time after the phone has started up. Choose the operation that is appropriate for your situation. Table 9-4 Basic Reset Methods Operation Restart phone Performing Explanation From the Main screen, press Settings to display the Settings menu, then press **#**. Note This factory reset sequence also works from any other screen that does not accept user input. Resets any user and network configuration changes that you have made but that the phone has not written to its flash memory to previously saved settings, then restarts the phone. 9-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01