Compaq Presario 18XL Maintenance & Service Guide Presario 1800/1800T Serie - Page 58

CD and DVD Drive Solutions, Diskette Drive Solutions, CD or DVD Drive, Problem, Probable Cause

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Presario 1800/1800T Series Models: XL280, XL380, XL381, and XL390 CD and DVD Drive Solutions Some causes and solutions for CD and DVD drive problems are listed in the following table. CD or DVD Drive Problem Probable Cause Solution(s) CD or DVD drive cannot read a Compact Disc or Digital Versatile Disc. Disc is upside down or is improperly inserted in the CD or DVD drive. CD is CD Plus or Pregap/Track 0 type. Open the loading tray, lay the compact disc in it (label side up), then close the tray. Cannot read these type CDs in 24X. Remove the CD. Diskette Drive Solutions Some causes and solutions for diskette drive problems are listed in the following table. Problem Diskette drive cannot write to a diskette. Diskette drive cannot read a diskette. Diskette Drive Probable Cause Diskette is write-protected. Notebook is writing to the wrong drive. Not enough space is left on the diskette. Drive error has occured. Diskette is not formatted. The wrong type of diskette is being used. Diskette has a bad sector. Drive error has occurred. Solution(s) Disable the diskette's write-protect feature or use a diskette that is not write-protected. Check the drive letter in the path statement. Use another diskette. Run TEST from the Compaq Diagnostics diskette. Format the diskette. At the system prompt, enter FORMAT A: Use the type of diskette required by the drive. Copy files to hard drive or another diskette. Reformat bad diskette. Run TEST from the Compaq Diagnostics diskette. 22 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES

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22 T
ROUBLESHOOTING
P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1800 S
ERIES
Presario 1800/1800T Series
Models: XL280, XL380, XL381,
and XL390
CD and DVD Drive Solutions
Some causes and solutions for CD and DVD drive problems are listed in the following
table.
Diskette Drive Solutions
Some causes and solutions for diskette drive problems are listed in the following table.
CD or DVD Drive
Problem
Probable Cause
Solution(s)
CD or DVD drive
cannot read a Compact
Disc or Digital Versatile
Disc.
Disc is upside down or is
improperly inserted in the CD
or DVD drive.
Open the loading tray, lay the
compact disc in it (label side up),
then close the tray.
CD is CD Plus or
Pregap/Track
0 type.
Cannot read these type CDs in
24X. Remove the CD.
Diskette Drive
Problem
Probable Cause
Solution(s)
Diskette drive cannot
write to a diskette.
Diskette is write-protected.
Disable the diskette°s
write-protect feature or use
a
diskette that is not
write-protected.
Notebook is writing to the
wrong drive.
Check the drive letter in the path
statement.
Not enough space is left on
the diskette.
Use another diskette.
Drive error has occured.
Run TEST from the Compaq
Diagnostics diskette.
Diskette is not formatted.
Format the diskette. At the
system prompt, enter
FORMAT A:
Diskette drive cannot
read a diskette.
The wrong type of diskette is
being used.
Use the type of diskette required
by the drive.
Diskette has a bad sector.
Copy files to hard drive or another
diskette. Reformat bad diskette.
Drive error has occurred.
Run TEST from the Compaq
Diagnostics diskette.