Epson WorkForce GT-1500 User Manual - Page 128

The Scanner Turns Off, You Cannot Start Epson Scan

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Top The Scanner Turns Off This behavior is expected. This product will enter sleep mode after a period of time. This setting can not be changed. Top You Cannot Start Epson Scan Make sure the scanner is turned on. Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure. Use the USB cable that came with your scanner or that is indicated in USB Interface. Note: A USB cable is not bundled with the scanner in some areas. Connect the scanner directly to the computer's USB port or through one USB hub only. The scanner may not work properly when connected to the computer through more than one USB hub. Make sure your computer supports USB. If you are using any TWAIN-compliant program, such as Adobe Photoshop Elements, make sure that the correct scanner is selected as the Scanner or Source setting. If you upgraded your computer's operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet. For Windows only: Make sure your scanner's name appears under Imaging device without a (?) or an exclamation (!) mark in the Device Manager window. If the scanner's name appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet. Top Pressing the Start Button Does Not Start the Correct Program Make sure Epson Scan is installed correctly. Windows Vista and XP: Click the Events tab in your scanner's Properties window and make sure Take no action is not selected. Also, make sure the Start Button is selected in the Select an event list box, and Start this program is selected. Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson Scanner Monitor in the Applications folder and then press the Start button to scan. Top

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Top
The Scanner Turns Off
This behavior is expected. This product will enter sleep mode after a period of time. This setting can not be changed.
Top
You Cannot Start Epson Scan
Make sure the scanner is turned on.
Turn off the scanner and computer, then check the interface cable connection between them to make sure it is
secure.
Use the USB cable that came with your scanner or that is indicated in
USB Interface
.
Note:
A USB cable is not bundled with the scanner in some areas.
Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not
work properly when connected to the computer through more than one USB hub.
Make sure your computer supports USB.
If you are using any TWAIN-compliant program, such as Adobe Photoshop Elements, make sure that the correct
scanner is selected as the Scanner or Source setting.
If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as
described in
Uninstalling Your Scanning Software
, then reinstall it as described in the Start Here sheet.
For Windows only:
Make sure your scanner’s name appears under Imaging device without a (?) or an exclamation (!) mark in the Device
Manager window. If the scanner’s name appears with one of these marks or as an Unknown device, uninstall Epson Scan
as described in
Uninstalling Your Scanning Software
, then reinstall it as described in the Start Here sheet.
Top
Pressing the Start Button Does Not Start the Correct Program
Make sure Epson Scan is installed correctly.
Windows Vista
and
XP:
Click the
Events
tab in your scanner’s Properties window and make sure
Take no
action
is not selected. Also, make sure the
Start Button
is selected in the Select an event list box, and
Start
this program
is selected.
Mac OS X:
Make sure you are logged on as the user who installed the scanner software. Other users must first
start Epson Scanner Monitor in the Applications folder and then press the
Start button to scan.
Top