Gateway C-140XL 8512715 - Gateway Notebook Reference Guide R3 for Windows Vist - Page 138

Start, Control, Panel, Hardware and Sound, Phone and Modem Options, Dialing Rules, Control Panel

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CHAPTER 9: Troubleshooting • If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click or tap Start, then click or tap Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. To check the dialing properties: 1 Click or tap (Start), then click or tap Control Panel. The Control Panel window opens. 2 Click or tap Hardware and Sound. 3 Click or tap the Phone and Modem Options. The Phone and Modem Options dialog box opens. 4 Click or tap the Dialing Rules tab. 5 Click or tap the location from which you are dialing, then click or tap Edit. The Edit Location dialog box opens. 6 Make sure that all settings are correct. • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. • Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. • Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. 130

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CHAPTER
9
: Troubleshooting
130
•
If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that
all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone
service to get the correct code to temporarily disable
the service. Also make sure that the modem dialing
properties are set appropriately.
To check the dialing properties:
1
Click or tap
(
Start
), then click or tap
Control
Panel
. The
Control Panel
window opens.
2
Click or tap
Hardware and Sound
.
3
Click or tap the
Phone and Modem Options
. The
Phone and Modem Options
dialog box opens.
4
Click or tap the
Dialing Rules
tab.
5
Click or tap the location from which you are dialing,
then click or tap
Edit
. The
Edit Location
dialog box
opens.
6
Make sure that all settings are correct.
•
Disconnect any answering machine, fax machine, or
printer that is on the same line as the modem. Do not
connect these devices to the same telephone line as the
modem.
•
Make sure that you are not using a digital, rollover, or
PBX line. These lines do not work with your modem.
•
Check for line noise (scratchy, crackling, or popping
sounds). Line noise is a common problem that can cause
the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem,
the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single
number (such as 1). When the dial tone stops, listen for
line noise. Wiggle the modem cable to see if that makes
a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone
wall jack are secure.
You can also call your telephone service and have the
telephone line checked for noise or low line levels.
Help
For more information about dialing properties, click or tap
Start
, then click or tap
Help and Support
. Type the keyword
dialing
in the
Search Help
box
, then press
E
NTER
.