Gateway NV-54 Gateway Quick Start Guide for Windows 7 - Page 38

Go back to previous restore point with System Restore. System Restore monitors the changes to your computer and automatically creates restore points to revert to a previous time if necessary. It can undo harmful changes to your computer and restore its settings and performance, while saving your personal data files (such as documents, browsing history, drawings, favourites, or emails). Please see page 37 for more details. If your computer cannot display the Windows desktop: Restart your computer, press the Alt+F10 key upon start-up when the Gateway logo appears to start the Recovery Program. The screen displays applications, but they crash or run erratically When your programs run erratically, there are good chances that your operating system may not be functioning correctly. Please also check the recommendations on the previous case (page 37) if the steps below do not help solve your problem. Close programs using Windows Task Manager If you cannot close your programs by clicking on the cross in the top right corner of the screen, try using the Task Manager. 1. Press the Ctrl+Alt+Del keys simultaneously or right-click on an empty space on the taskbar and select Task Manager. 2. Select the failing program in the list and click on End Task. Does this happen with only one application? If you notice that a specific program does not work correctly, try uninstalling and reinstalling it. Click on Start > Control Panel > Programs > Programs and Features. Are there updates available for the erratic application(s)? If you do not notice improvement after reinstalling your program, please check the software editor's Website for updates. If the program was originally supplied with your computer, you may check the Gateway Support Website on www.gateway.com for downloads as well. Is your computer up-to-date? Malicious programs such as virus and spyware can infect your computer and cause some of your programs to malfunction. To fix this problem and avoid it in the future, make sure you run antivirus and anti-spyware regularly and get the latest updates. For more on keeping your computer up-to-date, please refer to the Updates chapter on page 28. If your computer cannot display the Windows desktop: Restart your computer, press the Alt+F10 key upon start-up when the Gateway logo appears to start the Recovery Program. Miscellaneous Troubleshooting Keyboard & Touchpad My Keyboard Does Not Work 1. The numeric keypad is disabled (only on models featuring a numeric keypad). When the Num Lock key is active, the numeric keypad can be used to enter numbers, like the keyboard of a calculator. When the Num Lock key is not activated, the keypad either functions as a 38 - Quick Start & Troubleshooting Guide